Network Support Technician II Position Available In Franklin, Massachusetts

Network Support Technician II
Greenfield Public Schools
Greenfield Public Schools

• Central Office
• Greenfield, Massachusetts Job Details

Job ID:

5131254

Application Deadline:

Posted until filled

Re-Posted:

Jun 5, 2025

Starting Date:

Immediately
Job Description
The primary responsibilities of the position:

• Provides hands-on hardware and software support for faculty and student users at multiple locations
• Manages and supports the deployment, and collection of technology equipment
• Troubleshoot intermediate to advanced LAN/WAN connectivity for all networked devices. Coordinates troubleshooting efforts with appropriate IT staff and informs local administration with resolution status.
• Ensure all software and hardware are up-to-date and install Microsoft or security updates as required
• Supports staff in the use of digital technology equipment, maintains equipment inventory and related technology resources
• Responds in a timely fashion to trouble tickets submitted through the Technology helpdesk system
• Additional duties and responsibilities as assigned by the Director of Technology

Administrative and Network Support:

• Manage network equipment including;
• Maintains network switch closet Ethernet wiring;
• Monitor network traffic for capacity and troubleshooting as directed
• Documents the physical installations of network servers, systems and data switches;
• In collaboration with User Support, terminates network data, voice, and phone wiring;
• Perform diagnostics on broadband, Ethernet and networking systems
• Assists Data Manager with School Data Sync, Clever, PowerSchool and other database frameworks.

SCHEDULE

Monday

• Friday; 8:00am
• 4:30pm (12-month position with 12 paid holidays, with a 30 min.

unpaid lunch).

SALARY RANGE

per IT contract

Position Type:

Full-time