Bilingual IT Technician (Entry Level) Position Available In Hampden, Massachusetts

Bilingual IT Technician (Entry Level) MassHire Holyoke Holyoke, MA Job Details Full-time $40,000 – $45,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Retirement plan Qualifications Bilingual Desktop support Spanish Google Workspace Software troubleshooting English Windows Microsoft Office Driver’s License Email configuration (technical support) User support macOS Computer skills Systems & applications support 1 year Entry level

Full Job Description Job Title:

Bilingual (English/Spanish) IT Technician (Entry Level).

Location:

Holyoke, MA – Occasional traveling is required.

Work schedule:

M-F 8:30am-4:30 pm. Some evening and weekend work may be required as needed. A valid driver’s license and available transportation are required.

Job Type:

Full Time.

Reports To:

Information Technology Director.

Salary Range :

$40,000 – $45,000, depending on skills and experience.

Prepared Date:

6/20/25

SUMMARY :

Working closely with the Director of Information Technology, the Bilingual IT Technician is the first point of contact for the Access to Recovery (ATR) class participants and staff, as well as for MassHire Holyoke customers in general. The Bilingual IT Specialist supports the training, data, and other technical needs of MassHire Holyoke programs, grants, and staff, as needed, and assists with research, contacting vendors, reviewing quotes, and preparing summary reports recommending the best devices or services needed to support ATR and other programs.

Primary Duties:

• Provides day-to-day operational support onsite and remotely for: o Chromebooks, mobile hot spots, laptops, desktops, and androids. o Hardware peripherals such as printers, monitors, headphones, webcams. o Google Suite, Microsoft Office 365 including Teams, OneDrive and others. o Installs new hardware and up to date software in chromebooks, computers and laptops. o Zoom and similar platforms.
• Supports the ATR team in Spanish and English with the following activities: o Provides help desk service during the ATR work readiness classes, on-site and remotely.

Addresses ATR student technical issues and concerns in a professional and compassionate manner. o ATR inventory control, which includes Chromebooks, mobile hot spots, chargers, mice, mouse pads, backpacks, and others. o Provides updates, status reports, and information on a timely basis. o Creates monthly reports for supervisor and make purchases as needed. Maintain a list of devices provided to each student per class. o Troubleshoot issues with Chromebooks and mobile hot spots for program participants. o Cleans and maintains Chromebooks and hot spots. Replace labels as needed. o Be available Thursdays and Fridays for: § Drop off and pick up devices onsite. § Technical check-in with class participants to troubleshoot connection issues. o Responsible for shipping and tracking FedEx equipment deliveries and returns.

• Ability to provide presentations and training for small groups.
• Performs routine maintenance of computer labs, ensuring that all is functional and organized.
• Participates in agency IT projects as assigned, creating, and maintaining comprehensive project documentation.
• Maintains accurate internal IT documentation such as procedures, checklists, policies, reports, and able to complete administrative tasks as required.
• Exercises discretion in the handling of confidential information and material.
• Sets priorities and manages time to complete IT duties in a timely manner.
• Punctual to MassHire Holyoke’s Career Center hours: 8:30 am-4:30 pm, but ability to work flexible hours with occasional evening and weekend work if necessary.
• Other general duties as required.

Required Abilities:

• Bilingual in English and Spanish.
• One year of hands-on experience working in an end-user desktop support role.
• Proficient in Chromebook, laptop, computer and peripheral device troubleshooting and repairs.
• Proficient knowledge in Windows 11, Chrome and MAC OS.
• Proficient in Microsoft Office applications, and Google Workspace. Antivirus and eliminating viruses in desktops and Laptops.
• Configuration of new desktop computers, laptops, printers, etc.
• IT reporting: including detailed technical and project status reports.
• Learn new technologies and apply them effectively.
• Follow written and oral procedures.
• Willing to ask questions and seek support when needed.
• Handle multiple workloads in a fast-paced environment, with demonstrated ability to set priorities and manage workload to maximize productivity and complete assigned tasks in a timely manner.
• Recognize when and how to prioritize service delivery issues when needed.

MHH Expectations of All Staff:

• Actively supports through task and attitude, the priority MassHire Holyoke places on exceptional customer service.
• Always strives to make customers feel welcomed and comfortable and provides accurate information to meet their needs.
• Develops and maintains excellent and respectful working relationships with co-workers and customers from diverse backgrounds.
• Functions in a manner consistent with MassHire Holyoke’s mission and goals.
• Participates in interdepartmental teams as needed.
• Exhibits professionalism by attendance, punctuality, accountability, appearance, demeanor, and the willingness to go beyond normal job expectations.

Have Fun!

Job Type:

Full-time Pay:

$40,000.00 – $45,000.00 per year

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Compensation Package:

Holiday pay

Schedule:

Day shift Monday to

Friday Work Location:

In person