Platform Operations Technician Position Available In Middlesex, Massachusetts

Platform Operations Technician#25-66663
$28.28-$30.34 per hour
Cambridge, MA
All On-site Job Description
Our Client, a Cybersecurity And Cloud Services company, is looking for a Platform Operations Technician for their Cambridge, MA/Hybrid location.

Responsibilities:

Monitor, troubleshoot, and resolve server and network issues using internal tools.
Respond to alerts and incidents using Client’s proprietary monitoring system (Monocle).
Follow detailed runbooks and procedures with strong reading comprehension.
Collaborate with a global team, including colleagues in the U.S. and India, across rotating shifts.
Use a scheduler to manage assignments in structured time blocks (4-hour weekdays, 6-hour weekends).
Document incidents, actions, and resolutions clearly in the ticketing system.
Participate in incident response, root cause analysis, and continuous improvement initiatives.
Support deployment and maintenance of infrastructure components and applications.

Requirements:

1-2 years of experience in IT operations, systems administration, or platform support.
Basic Linux/Unix skills, including command-line interface usage.
Familiarity with networking protocols (e.g., DNS).
Experience with monitoring tools and ticketing systems.
Strong reading comprehension and ability to follow technical documentation.
Basic scripting skills.
Excellent communication, problem-solving, and documentation skills.
Ability to work in a fast-paced, team-oriented environment.
Associate or bachelor’s degree in Computer Science, IT, or related field.
Familiarity with cloud platforms and virtualization technologies.
Soft Skills & Culture Fit
Must be a proactive team player, willing to step in and support colleagues as needed.
Coachable and open to feedback; not afraid to ask for help or admit mistakes.
Adaptable and curious, with a strong desire to learn Client’s proprietary systems and tools.
Looking for long-term growth in a unique and innovative technical environment. Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.