TECHNOLOGY SUPPORT TECHNICIAN Position Available In Norfolk, Massachusetts

TECHNOLOGY SUPPORT TECHNICIAN

Franklin Public Schools
Central Office – Franklin, Massachusetts Job Details

Job ID:

5249632

Application Deadline:

Posted until filled

Posted:

Yesterday

Starting Date:

Immediately
Job Description

Qualifications:

Ability to troubleshoot all Microsoft Windows Operating Systems
A+ Certification preferred
Familiarity with Chromebooks
Familiarity with Google Suite
Demonstrated solid interpersonal and communications skills
Application and System Training certificates
Familiarity with network architecture
Proven ability to practice good judgment under pressured situations

Reporting Relationships:

Reports directly to the Director of Technology Services

General Responsibilities:

To insure the effective operation of all PC hardware and peripherals and associated desktop applications, through installations, upgrades, problem resolution.

Performance Responsibilities:

Installs and configures Software on Windows, MAC and Chrome Operating Systems
Rebuilds OS and Applications
Configures email and browser applications
Installs Hardware, upgrades and configurations; installs batteries, hard drives, cmos configurations.
Installs and configures AV devices
Maintains up to date knowledge about systems software supplied by the manufacturer and other support resources for drivers, etc.
Researches problem resolution through forums, newsgroups and websites, etc.
Initializes printer setup and configuration
Provides hardware, software, application technical support to end-users to ensure proper function.
Installs upgrades, maintains and repairs computers and peripheral equipment
Makes recommendations for upgrades and new technologies
Installs and upgrades software applications system-wide
Troubleshoots technical problems on all platforms
Assists with backup and restore routines
Assists with testing hardware and software technologies to ensure compatibility with existing systems.
Performs other related duties as assigned by Technology Manager

Evaluation:

Annually by the Director of Technology Services. Evaluation process to include completion of a self assessment by the technician concerning job performance based upon job description. Manage of Technology Services also completes review based upon job description. Following mutual conference the Director completes a written performance review and attaches the self assessment and Director’s assessment to the overall performance review.

Terms of Employment:

Twelve months per year.

Position Type:

Full-time

Salary:

$50,000 to $55,000 Per Year