IT Site Support Technician Position Available In Cumberland, Maine
Tallo's Job Summary: The IT Site Support Technician role involves providing on-site desktop support for hardware in a manufacturing plant, setting up and maintaining end users' computers and peripherals, and offering technical support for production and office personnel. Responsibilities include network server implementation, break/fix support, and managing hardware inventory. Essential skills include problem-solving, decision-making, communication, multitasking, and working under pressure. Physical requirements include operating computer equipment, occasional lifting, and climbing ladders.
Job Description
Description Provide on-site desktop support for all hardware in the manufacturing plant Setup, configure, install and maintain end users’ desktop computers and peripherals, both on production line and in offices Provide technical support for production and office personnel on computers, phones, and printers Implement and maintain network servers, including active directory accounts Break/fix support for network, server, and end user devices Provide support for industrial printers manage and track hardware inventory and e-waste Windows 10 support Mobile RF device and workstation PC support Perform other duties as required and assigned Essential skills:
- Excellent problem solving skills
- Ability to work under pressure
- Ability to make critical decisions in a timely manner
- Good communication and writing skills
- Ability to multitask and prioritize numerous critical tasks
- The ability to cope with a demanding workload and fast paced environment
Physical Requirements:
- Work involves operation of personal computer equipment.
- Duties may also involve occasional stooping, crawling and lifting of up to 50 lbs. in order to install or check the installation of network devices and cabling.
- Must be able to climb ladder to reset wireless access points
- Climb Man ladders that are up to 20-25 feet (built-in ladders some with a cage and some without to get to cat walks and mezzanines where you have to duck under wires and a/c systems – while carrying hardware that needs to be replaced.
Skills desktop, PC Install Additional Skills & Qualifications Mainly responsible for keeping production computers up and running but also need to understand how to look at a router or switch if there are issues with the network, might have to re-image computers from time to time, and have to go through ladder training to climb a ladder when a wireless access point needs to be reset.
