Voice Provisioning Tech Position Available In Madison, Mississippi

Voice Provisioning Tech John Staurulakis (jsitel.com)

Madison, MS Job Details Full-time Estimated:

$40K – $52.3K a year 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Management English Mid-level Technical support VoIP Bachelor’s degree 1 year Associate’s degree Communication skills Full Job Description Description JSI invites you to join our team as a Voice Provisioning Tech on our Voice team in Madison, Mississippi where you’ll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

Position Overview:

As a Voice Provisioning Tech, you will be responsible for troubleshooting, analyzing, and deploying the voice infrastructure. In this role, you will collaborate with our Voice team to provide exceptional service to our partners. Responsibilities Process and monitor the New Install queue ensuring that all customer support requests are handled in a timely, thorough, and efficient manner. Answer inbound technical support calls and make outbound calls to customers as needed. Monitor and respond to all incoming Provisioning emails. Monitor install dates to ensure we have all the information needed for programming. Keep detailed notes and records of all work performed regarding customers. Ensure all customers have an exceptionally positive experience with JSI. Availability to provide on-call support on a rotating schedule. Perform additional responsibilities and projects as assigned by management. Adhere to all company policies, procedures, and business ethics codes.

Qualifications Required Qualifications:

An associate or bachelor’s degree in a related field. Relevant work experience is acceptable in lieu of a degree. 1+ year of Voice Support experience. 2+ years of experience in a technical support role. Excellent communication, both verbal and written; proficient in English. Advanced understanding of VoIP and networks, including troubleshooting/fixing voice and network related problems. Must possess well-developed client-driven skills while operating in a manner making it easy to do business; committed to helping and supporting company End Users connectivity issues. Ability to effectively communicate technical information and concepts to team members, outside partners, and managers in a clear and concise manner. Ability to function well in a team, as well as establish rapport, credibility, and trust with colleagues and clients. Ability to manage time and effectively prioritize numerous projects at one time. Willingness to solve complicated problems and see projects through to completion. Understanding of company products, services, and policies.

Physical Requirements/Working Conditions:

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen. Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills. Benefits and Compensation Competitive salary + performance-based bonuses. Comprehensive benefits package (medical, dental, vision, 401(k)). Generous PTO and travel support. Ongoing professional development and educational opportunities. About John Staurulakis (jsitel.com) About the Company JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With over 1000 clients nationwide and a powerful presence in markets like Florida, Texas, Maryland, and Alaska, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world. To learn more about JSI, visit us at jsitel.com.