Universal Technician 1 Position Available In Union, Mississippi

• JOB TITLE:

  Universal Technician I

• DIVISION

  Technical Operations

• DEPARTMENT

  Technical

• JOB SUMMARY

• The Universal Technician I is responsible for all aspects of the installation of the fiber and coaxial drop system from the tap to the end user device in the customer’s home.

This includes the outside drop, activation of the drop, proper NEC grounding, proper signal termination, placement of all electronics in the home to include splitters, routers, modems and phones, customer education on specified home premise equipment and wreck out and removal of abandoned cable on the home

• The Universal Technician I is the first step in a progression to a Universal Technician III.
• The Universal Technician I is required to transition into a Universal Technician II within 3 months and a Universal Technician III within 12 months.“`{=html}“
• The Universal Technician I is required to pass the following

NCTI Courses:

Installer and Installer Technician in order to advance to Universal Technician II.“`{=html}“

• The Universal Tech I reports to the Technical Operations Supervisor and has no direct reports. 

• ESSENTIAL JOB FUNCTIONS

• The Universal Technician I
• Plans network installations by studying customer orders, plans, manuals, and technical specifications
• Prepares an installation diagram
• Completes the basic installation of new connects, reconnects, disconnects, customer premise equipment (HD/DVR/DIG), wall fish, additional outlets, and rewires as assigned daily in an accurate and efficient manner
• Installs HSD and wireless
• Installs fiber to the home, including Optical Network Terminal (ONT) and streaming devices
• Reads system design maps
• Maintains network by troubleshooting and repairing outages and testing network back-up procedures
• Documents network by labeling and routing equipment and cables and recording configuration diagrams and specifications
• Employs basic troubleshooting and diagnostic strategies to resolve service issues
• Verifies service by testing circuits and equipment
• Identifies, corrects, and/or escalates issues to the Technical Operations Supervisor and/or the dispatch team
• Drives a company vehicle to and from various job sites;
• Safely operates all equipment essential to complete work, including but not limited to extension ladders and bucket trucks
• Maintains inventory of all equipment in their possession
• Conducts inventory on supplies, places orders and verifies receipts
• Follows the company’s policies and procedures, including the EEO and safety guidelines, at all times
• Other duties as assigned. 

• JOB REQUIREMENTS

• Education and Experience
• High School diploma, G.E.D., or equivalent
• required
• Formal electronics training, NCTI, SCTE Certification or equivalent
• preferred
• 12th grade level math skills
• preferred
• 1 year of previous experience in the Telecommunications industry
• preferred 
• Core Competencies
• Agile
• Embraces change; adaptable and flexible; sense of urgency
• Innovative
• Uses critical thinking; Creativity; Continuous learning; Challenges the status quo
• Customer Focused
• External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality
• Collaborative
• Teamwork, Proactive knowledge sharing, Constructive Conflict
• Accountable
• See it, Own it, Solve it, Do it; Hold each other accountable. 
• Other Requirements
• Background record that meets company standards
• Must be detail-oriented
• Ability to perform physically demanding work
• Ability to work non-standard work hours (evenings, weekends, etc.)
• Reliable means of transportation at all times
• Present professional appearance and demeanor
• Strictly maintains con identiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.