DNAC/Catalyst Center Engineer Position Available In Durham, North Carolina

Job Description What You’ll Do As part of the team, you will work with an outstanding team of Tier 3 Engineers. You will work as part of a collaborative team to provide technical support during critical network issues and manage a case load of lower critical issues for customers. You will collaborate with other professional teams with a focus on problem resolution and garner access to advanced labs.

DNAC/Catalyst Center Skill Requirements:

• System Management – Catalyst Center formerly DNAC (Digital Networking Architecture Center), Kubernetes, and Postgres preferred
• Hands on expertise troubleshooting/supporting any of the following: o Routing protocols:

OSPF, EIGRP, BGP

o General protocols:

DNS, DHCP, ARP

o Transport protocols:

TCP, UDP, QUIC

o Network access protocols:

SSH, TELNET, RADIUS, TACACS

o File management protocols:

TFTP, FTP, SFTP, SCP

o Notification protocols:

SNMP, SMTP, SYSLOG

• Cisco

CCNA-CCIE

equivalent expertise troubleshooting

• Resolution leader, problem-solving – troubleshooting methodology
• Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching
• A team player focused on customer success
• B.

S. degree in a technical field (CS/EE preferred) Day-to-Day Responsibilities are broken into two parts: 1) 50% of their day (4 hrs) will be spent taking customer calls for support. This will be operational and reactive. As cases come in, this person will work them to resolution according to priority level. 2) 50% of their day (4 hrs) will be spent working backlogs (cases that have accumulated and need to be resolved). The engineers day typically consists 2-3 new issues per day and 10-15 cases in their backlog. This person also needs the ability to assess the customer’s situation, and help develop an action plan that will result in a resolution. This is not a design/architecture role. This is heavy interaction with customers and troubleshooting the issues. All of these will require some combination of the following: troubleshooting, scheduling meetings with vendors and/or customers, recreating the incident and working the case in a the lab, or working collaboratively with other engineers. This role is not like a help desk. This person will be doing higher level troubleshooting that requires them to work with other technical SME’s to provide resolution. This position is 100% remote. Experience Level Expert Level