Technology Support Specialist Position Available In Granville, North Carolina

Technology Support Specialist
Granville County Schools
GCPS Technology Dept.•Oxford, North Carolina This job is also posted in Granville County Public Schools, and North Carolina School Jobs
Job Details

Job ID:

5241585

Application Deadline:

Jul 01, 2025 11:59 PM (Eastern Standard Time)

Posted:

Jun 17, 2025

Starting Date:

Immediately
Job Description

Job Description:

POSITION TITLE

Technology Support Specialist

DEPARTMENT

Instructional Technology
SALARY
Grade 68•District Supplement

FLSA STATUS

Non-Exempt

REPORTS TO

Technology Director

SUPERVISES

None

NORMAL WORK WEEK SCHEDULE

Monday•Friday

NORMAL WORK HOURS/LOCATION

40/Onsite

NUMBER OF MONTHS PER YEAR

12
EMERGENCY

AVAILABILITY

N/A
WORKING

CONDITIONS

Physical:

Work is considered light physical work requiring the exertion of up to 25 pounds

Work Environment:

Employees in this position are required to work in indoor and outdoor environments and come in direct contact with GCS staff, students and the public.

POSITION SUMMARY

This position is responsible for installing requested technology related equipment in school and office locations, troubleshooting equipment problems, and repairing or arranging for the repair of faulty equipment. Work involves technical support and expertise concerning various types of technology related hardware and software. Work also involves training for employees in the use of technology. This position must be able to use an online support ticket system to communicate, track and document their tasks. They must be professional and work closely with co-workers, school administrators and supervisors.

MINIMUM QUALIFICATIONS

EDUCATION/TRAINING
Minimum of 2-year college degree or graduation from a technical school preferred.
Minimum two years of experience operating a Apple OSX/iOS and/or PC computer hardware and software, including operating systems and common applications.
Minimum one year experience and/or equivalent training operating computers and software in a networked environment.
Understands FERPA, COPPA, and CIPA Compliance.
Must possess a personal vehicle for use during work hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Install district approved hardware, software, peripheral and other related technology tools.
Troubleshoots and repairs approved technology in the schools and district facilities.
Maintains accurate reporting of work performed using the district approved ticket tracking system.
Train users on the use of technology.
Install and set up educational and administrative software for users.
Distribute and coordinate the rollout of student and staff devices within the schools.
Coordinate the collection and upgrades to student and staff devices at the end of each school year.
All other duties as assigned by the Director of Instructional Technology or the Technology Project Manager

KNOWLEDGE, SKILLS AND ABILITIES

Working knowledge of computer hardware and common software applications
Working knowledge of common computer and device operating systems
General knowledge of networking concepts
Critical thinking and problem solving skills
Ability to interpret and convey technical information to a non technical audience
Ability to manage multiple priorities
Ability to maintain confidentiality in all aspects of the job
Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate supervisor.
Possess an operating knowledge of network test and diagnostic equipment.
Ability to systematically determine the source of technology related problems and take appropriate actions
Ability to maintain complete and accurate records
Ability to establish and maintain effective working relationships as necessitated by work assignments. Communicate effectively with all levels of technology users.

Position Type:

Full-Time

Salary:

$3,658 to $5,662 Per Month