Classroom Support Analyst Position Available In Guilford, North Carolina

Classroom Support Analyst
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Please see Special Instructions for more details.
Applicants are required to upload a list of at least three (3) professional references that includes:
Name,
Company Name,
Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
Email Address
Contact Phone Number
Posting Details
Posting Details Requisition Number S2975
Position Number 998985
Position Classification Title Technology Support Analyst
Functional Title Classroom Support Analyst
Position Type Staff
University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit Client Services is one of four departments under Information Technology Services that provides direct support for faculty, staff, and student computing. This position is part of the Technical Services Group that provides networking, hardware and software support to UNCG students, faculty and staff. The Technical Services staff is responsible for providing support on a wide range of issues relating to networking technologies, computer hardware, classroom and conference room installation and support, Technology Support Center, and application software installation and configuration. Technical Services consultants also lead and/or participate in projects to investigate and implement new technologies at UNCG and to improve or upgrade existing services. Position Summary Provide analytical and technical assistance to the faculty and staff of UNCG in the use of information technology. Responsibilities and duties include the following: Independently troubleshoots and maintains AV equipment. This includes, but is not limited to, projectors, PCs, switching equipment, and intercom systems

• 50%
  Install AV equipment primarily used in classroom and conference rooms located throughout campus. This includes, but is not limited to: projectors, PCs, switching equipment, and intercom systems
• 30%
  This position has the responsibility of troubleshooting, diagnosing and repairing computer hardware and peripheral devices located in classrooms and conference rooms on campus
• 15%
  Other duties as assigned
• 5% •All progress must be tracked and updated according to ITS standards.

Maintain ITS computer labs, provide technical support in the Technology Support Center, other duties. Minimum Qualifications An Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role: or a Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role: or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one (1) year of experience
Advanced level requires an additional two (2) years of experience Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants Applicants are required to upload a list of at least three (3) professional references that includes:
Name,
Company Name,
Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
Email Address
Contact Phone Number Recruitment Range $49,611

• $55,123
  Org
• Department Info Technology Services
• 23101
  Work Hours of Position 8 A.M
• 5 P.

M., M-F
Number of Months per Year 12
Posting Requirements Job Family Information Technology
Career Banded Title Technology Support Analyst
Open Date 05/09/2025
Close Date 05/19/2025
FTE 1.000
FLSA Non-Exempt
If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency 63
Key Responsibilities Key Responsibility Audio Visual technology equipment maintenance Essential Tasks Independently troubleshoots and maintains AV equipment. This includes, but is not limited to, projectors, PCs, switching equipment, and intercom systems.
Instructs Technical Services staff and student employees in maintenance and troubleshooting techniques for such equipment.
Create and maintain documentation that guides one through the process of troubleshooting and maintaining AV equipment.
Key Responsibility Audio Visual equipment installation Essential Tasks With minimal supervision, install AV equipment primarily used in classroom and conference rooms located throughout campus. This includes, but is not limited to, projectors, PCs, switching equipment, and intercom systems.
Instructs Technical Services staff and student employees in installation techniques for such equipment.
Create and maintain documentation that guides one through the process of installing such equipment.
Key Responsibility Computer hardware repair and maintenance Essential Tasks This position has the responsibility of troubleshooting, diagnosing and repairing computer hardware and peripheral devices located in classrooms and conference rooms on campus. This position is required to work with a wide range of computer equipment purchased from a variety of vendors.
This equipment is increasingly complex to troubleshoot because of the extensive variety of component manufacturers, system configuration firmware, and types and manufacturers of both internal and external peripheral devices.
Key Responsibility Other duties as assigned Essential Tasks To stay informed of ITS standards and operating procedures.
Employee is required to attend mandatory meetings of the ITS Technical Services Group and ITS department.
Employee may be called upon to help with critical, University wide technical issues and special projects.
Employee will participate in professional development opportunities as determined by the Technical Services department.
Competency Competency Technical Support
Competency Description Ability to troubleshoot standard/common operating systems and software/hardware issues. Ability to listen to symptom descriptions to analyze problems and to resolve effectively. Ability to communicate technical information in an understandable way to non-technical users. Competency Level Contributing
Competency Technical Solution Development
Competency Description Works with own specialty with ability to integrate and coordinate elements of that specialty. Working knowledge of technologies and systems in place with the capability of supporting these technologies. Competency Level Contributing
Competency Planning and Organizing
Competency Description Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Ability to perform job with minimal supervision. Competency Level Contributing
Competency Project Management
Competency Description Ability to establish working relationships with others and provide communication of activities. Competency Level Contributing
Competency Technical Knowledge
Competency Description Knowledge of technology principles and terminology associated with the work unit and area of responsibility. Competency Level Contributing
Competency Consultancy Skills
Competency Description Ability to determine client needs and effectively communicates back to technical experts. Acts as technical resource to others within work specialty. Competency Level Contributing
ADA Checklist
ADA Checklist “R” for Rare (0-30%), “O” for Occasional (30-60%), “F” for Frequent (60-90%), “C” for Constant (90-100%) Physical Effort Hand Movement-Repetitive Motions

• F, Hand Movement-Grasping
• F, Reading
• f, Writing
• F, Hearing
• f, Talking
• f, Standing
• o, Sitting
• f, Walking
• f, Lifting-0-30 lbs.
• f, Lifting-30-60 lbs.
• o, Lifting-60-90 lbs.
• r, Pushing/Pulling
• o, Climbing-Stairs
• o, Climbing-Ladders
• r, Bending
• o, Squatting
• o, Crawling
• o, Reaching
• o
  Work Environment Inside
• C
  Applicant Documents
  Required Documents
  Resume/CV
  Cover Letter
  List of References
  Optional Documents
  Reference Letter 1
  Reference Letter 2
  Reference Letter 3
  Posting Specific Questions Required fields are indicated with an asterisk (
• ).

• Are you eligible to work in the United States without sponsorship? (Open Ended Question)
• Please indicate how you learned of this vacant position for which you are applying:
  CAA
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  Professional Job Board
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  UNCGjobsearch website
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  If you selected “Other”, please provide the name of the resource here.

(Open Ended Question)