Print Support Field Technician Position Available In Guilford, North Carolina

Description

ESSENTIAL FUNCTIONS

1.Install, configure, and support end-user devices, peripherals, and software. 2.Respond to and resolve service requests and incidents. 3.Support hardware refresh and facility technology deployment projects. 4.Collaborate with Analyst II and Supervisor for escalations and complex issues. 5.Performs root cause analysis and provides technical documentation when appropriate. 6.Provide basic technical training to end users. 7.Maintain accurate asset tracking and documentation. 8.Participate in proactive support activities such as rounding in clinical and business spaces. 9.Makes hardware acquisition recommendations including helping users assess needs and providing any necessary quotes and purchasing guidance. 10.Assists with the planning and acquisition of new and existing facilities concerning computing devices, monitors, and peripherals such as printers, scanners and related hardware. 11.Maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and performs other duties of a similar nature as required. 12.Responsible for maintaining standard production levels 13.Assist in process and procedure enhancement and development. 14.Maintains and demonstrates professional competency according to departmental policies and procedures. 15.Complies with organization and department policies and procedures. Skills print, hp, hp engineer, print engineer, print support, support tech Top Skills Details print,hp,hp engineer,print engineer,print support,support tech Additional Skills & Qualifications High School Diploma

REQUIRED.

Bachelor’s degree and CompTIA A+ is

PREFERRED.

Preferred Skills 1.Mobility to work in a standard office setting and to use standard office equipment, including a computer. 2.Stamina to maintain attention to detail despite interruptions 3.Strength to lift and carry objects weighing up to 40 pounds Experience Level Intermediate Level