Onsite Service Technician Position Available In Iredell, North Carolina

Onsite Service Technician Corporate Information Technologies Statesville, NC 28677 • Hybrid work Company Overview Corporate Information Technologies (CIT) has been a trusted provider of on-site and remote technology engineering, support, and cybersecurity services in the Charlotte Metro area for over 22 years. We pride ourselves on being industry leaders in cybersecurity, server virtualization, enterprise data storage, and sustainable technology systems. This position is for a Hybrid-onsite Systems Technician to support clients in the Statesville to Mooresville areas. CIT operates in a fast-paced, intense work environment, and supports clients during and after hours (according to a rotating on-call schedule.) Requirements for this position demand far more than just technical skills; this position requires a positive, energetic, and engaging person with experience in the ever-changing world of IT support. An ideal candidate should have a high level of flexibility and creativity while being able to work independently and in a team environment. Being detail-oriented is required along with the ability to quickly analyze a problem for resolutions and using forethought to implement corrective actions to improve service delivery and avoid reoccurrence. The position may require the performance of other related duties as assigned. o Provide onsite/remote support to existing CIT customers within SLAs for support of workstations, software systems, servers and basic support and troubleshooting of LAN/WAN network systems. o Serve as escalation point for all level one techs. o Work to resolve NOC tickets for all client environments. o Make note of reoccurring issues and work with the team to resolve them collaboratively. o Support and enhance key processes & documentation. o Escalate advanced technical issues to the appropriate resource(s), using the escalation process. This position does support after-hours coverage of servers and emergency coverage of end-users on a rotating schedule. You are expected to follow the latest On-Call Coverage Policy outlined in the handbook. Knowledge and Experience Required (4-6 years) Microsoft Active Directory (including GPO/GPP) TCP/IP network theory, network equipment and network operation VPN systems Microsoft Windows operating systems (10 and 11) Microsoft Server operating systems (Server 2012 and later)

Desired:

VMware vSphere and Microsoft Hyper-V hands-on experience Apple OS-X (workstation) experience Linux operating system Backup Systems MSSQL and/or MySQL administration and maintenance Disaster Recovery or Site Recovery best practices This position will be required to maintain the requisite third party industry certifications. Network Systems Certification (A+, Linux+, MCP, CCNA, and VCP or equivalent experience) •These certifications change from time-to-time based on vendor/manufacturer programs. The equivalent certification may be substituted for those on this list. A more senior engineering certification may supersede those on this list. 1. Onsite/remote customer support 70% 2. Service Desk coverage 25% 3. Other duties as assigned by direct manager or company management 5% Total 100% Must be able to view video display terminal images for extended periods of time Ability to operate a computer keyboard, mouse, and telephone Ability to speak without electronic assistance to English-speaking end-users Ability to sit, stand and/or kneel for extended periods of time Ability to lift, carry, and/or move items up to fifty (50) pounds Ability to tug and/or pull up to forty (40) pounds Must carry valid North Carolina driver’s license Must be able to legally operate a reliable automobile in accordance with the laws of North Carolina Excellent, professional communication skills; spoken and written in English Self-motivated, including able to complete and troubleshoot issues on own Problem solving skills Reliability (Attendance and Punctuality)

Job Type:

Full-time Pay:

$25.00 – $33.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Vision insurance

Schedule:

8 hour shift On call Ability to

Commute:

Statesville, NC 28677 (Required) Ability to

Relocate:

Statesville, NC 28677: Relocate before starting work (Required) Willingness to travel: 50% (Required)

Work Location:

In person