Helpdesk Technician Position Available In Mecklenburg, North Carolina

Helpdesk Technician Fusion Dental (Technology) Charlotte, NC Job Details Full-time $38,000 – $48,000 a year 5 hours ago Benefits Paid time off Qualifications Software troubleshooting Customer service Windows High school diploma or GED Electrical wiring Driver’s License Decision making Organizational skills IT 2 years Entry level Help desk Full Job Description IT Helpdesk Technician Job Description Provides leadership by projecting a positive, can-do attitude at all times! Responsible for assuring clients receive efficient, professional and timely first and second tier support during normal working hours Provide assigned “on call” service during week/weekends Assists in remote & onsite technical support issues Works in a team with other staff members to proper troubleshooting techniques Report directly to Help Desk Manager Monitors work order flow to ensure Service Level Agreements are being met Utilizes escalation procedures to Manager to ensure any level three or four technical issues are addressed in a timely manner Maintains detailed and complete notes inside of CRM software to ensure smooth and efficient service Provides daily/weekly/monthly reports to manager regarding status of all work orders and work flow Maintain problem trends to address and resolve recurring issues Assists in the development of future products as requested by Manager Configures and installs Windows workstations Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users Trains end-users on the use and features of the various operating systems and applications Works with vendors to resolve software issues; researches and tests possible solutions and implements solutions at manager discretion Performs other duties and responsibilities as given by Manager Willing to learn and assist with structured wiring as needed. (No prior experience needed but would be valued) Willing to learn and assist with installing audio visual equipment as needed. (No prior experience needed but would be valued) Willing to learn and assist with installing mounts/tv’s etc. (No prior experience needed but would be valued) Must be willing to work flexible hours when needed to ensure completion of an assigned project Must be willing to do some traveling out of town Ability to multi task efficiently Interface with clients to ensure a positive image of the company Good decision making skills required. Must be able to work well with others and provide a true TEAM attitude

Required:

Strong customer service skills Previous Help Desk Experience Required Strong written and verbal communications skills Strong organizational skills Ability to speak with confidence, poise and voice control Carry out instructions given in written and oral form with common sense understanding Provide sincere and non-demeaning resolutions to users with minimal technology experience Must have a positive Can-Do attitude! Must have a valid driver’s license Salary dependent upon qualifications and previous experience IT certifications a

PLUS Job Type:

Full-time Pay:

$38,000.00 – $48,000.00 per year

Benefits:

Paid time off

Schedule:

8 hour shift Monday to Friday On call Weekends as needed

Education:

High school or equivalent (Required)

Experience:

Help Desk:

2 years (Required)

License/Certification:

Driver’s License (Required) Ability to

Relocate:

Charlotte, NC 28226: Relocate before starting work (Required)

Work Location:

In person