Operations Technician Position Available In Mecklenburg, North Carolina

Operations Technician#25-14466
Charlotte, NC
Fully Remote
Contract
Starts 5/12/2025
Ends 8/17/2025
Job Description
Genesis10 is currently seeking an Operations Technician with our client located in Charlotte, NC. This is a 3 + month contract position.

Responsibilities:

Responsible for monitoring and maintaining the Broadband network
Evaluate, open/close trouble tickets and work the repair of network equipment/facilities with field operations, tech support and other work groups
Maintain excellent acknowledgement and response time to alarms and customer calls
Provide quality documentation of network failures and maintenance activity
Establish factual data to allow management and vendors to understand the problem and prevent recurrence
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
Manage and correlate multiple trouble reports
Communicate with internal customers and others in a repair situation
Provide Tier I support in platforms supported
Interact with all Tier repair teams
Initiate internal/external escalations, as necessary
Provide follow up and closure of assigned trouble tickets

Requirements:

Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
Proficiency in interpersonalmunications, particularly with up and downstream personnel at allpany levels
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Knowledge of equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration
Knowledge of Broadband / DSLAM network topology
Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively
Basic understanding of tel, network topology and repair procedures
Desired skills:
Basic understanding of Ethernet router / switch and ATM network equipment Industry certifications (Business Management or Technical Certification)
Awards for operational or customer service excellence
Experience working as a technical support analyst/specialist
Experience working in a Network Operations Center
Pay range: $20.00 – $25.00
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please !
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.

S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.