Operations Technician II Position Available In Mecklenburg, North Carolina

Job Description:

Innova Solutions has a client that is immediately hiring for anOperations Technician II All the relevant skills, qualifications and experience that asuccessful applicant will need are listed in the followingdescription.

Position type:

Contract•

Full Time Duration:

3

Months Location:

Remote Shift timing: 4:00pm

• 12:30am & 11:00pm
• 7:30am Tues-Sat &Sun-Thurs As an Operations Technician II, you will:

Responsible for monitoringand maintaining the Broadband network. This role evaluates,opens/closes trouble tickets and works the repair of networkequipment/facilities with field operations, tech support and otherwork groups. Knows equipment specific maintenance procedures andcan assist field ops in card swaps and equipment restoration.

Knowledge of Broadband / DSLAM network topology. Some basicknowledge of Ethernet router / switch equipment is a plus. Able tofollow Methods of Procedure (MOPs), anticipate problems, and takecorrective action proactively. Basic understanding of telecom,network topology and repair procedures. Works with minimalsupervision in NOC environment, sometimes for extended hours and isavailable to work all hours in a 24×7 environment. Maintain excellent acknowledgement and response time to alarms andcustomer calls. Provide quality documentation of network failures and maintenanceactivity. Establish factual data to allow management and vendors tounderstand the problem and prevent recurrence. Analyze, diagnose, sectionalize, isolate, and resolve troublesituations. Manage and correlate multiple trouble reports. Communicate with internal customers and others in a repairsituation. Provide Tier I support in platforms supported Interact with all Tier repair teams. Initiate internal/externalescalations, as necessary. Provide follow up and closure of assigned trouble tickets Works in 24×7 environment and may need to work evenings, nightsand/or weekends and holidays Knowledge and experience in network architecture of Broadband /DLSAM network systems and configurations Basic understanding of Ethernet router / switch and ATM networkequipment is a plus Knowledge of Element Management Systems (EMS), Operational SupportSystems (OSS), network inventory, alarming, provisioning and othersupport systems Proficiency in interpersonal communications, particularly with upand downstream personnel at all company levels Effective oral, written and presentation skills, includingproficiency in the Microsoft Office program suite Industry certifications (Business Management or TechnicalCertification) Awards for operational or customer service excellence Experience working as a technical support analyst/specialist Experience working in a Network Operations Center The ideal candidate will have: Knowledge and experience in networkarchitecture of Broadband / DLSAM network systems andconfigurations Basic understanding of Ethernet router / switch and ATM networkequipment is a plus Qualified candidates should

APPLY NOW

for immediate consideration!

Please hit APPLY to provide the required information, and we willbe back in touch as soon as possible. We are currently interviewing to fill this and other similarpositions. If this role is not a fit for you, we do offer areferral bonus program for referrals that we successfully placewith our clients, subject to program guidelines.

ASK ME HOW.

Thank you! Pushpendra Singh Pushpendra.singh@innovasolutions.com 678-648-7423 PAY

RANGE AND BENEFITS

Pay Range

• : $26
• 30 per hour
• Pay range offered to a successful candidate will be based onseveral factors, including the candidate’s education, workexperience, work location, specific job duties, certifications,etc.

Benefits:

Innova Solutions offers benefits( based on eligibility)that include the following: Medical & pharmacy coverage,Dental/vision insurance, 401(k), Health saving account (HSA) andFlexible spending account (FSA), Life Insurance, Pet Insurance,Short term and Long term Disability, Accident & Critical illnesscoverage, Pre-paid legal & ID theft protection, Sick time, andother types of paid leaves (as required by law), EmployeeAssistance Program (EAP).

ABOUT INNOVA SOLUTIONS

Founded in 1998 and headquartered inAtlanta, Georgia, Innova Solutions employs approximately 50,000professionals worldwide and reports an annual revenue approaching$3 Billion. Through our global delivery centers across NorthAmerica, Asia, and Europe, we deliver strategic technology andbusiness transformation solutions to our clients, enabling them tooperate as leaders within their fields.

Recent Recognitions:

Named One of America’s Best Employers for NewGrads by Forbes (2024) Named One of the Best Companies to Work For by U.S. News & WorldReport (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US

• Ranked #3 byStaffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US
• Ranked #13 byStaffing Industry Analysts (SIA, 2024; includes Innova Solutions,Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by theAtlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs)in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications

Website:

https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits anykind of unlawful discrimination and harassment. Innova Solutions iscommitted to the principle of equal employment opportunity for allemployees and to providing employees with a work environment freeof discrimination and harassment on the basis of race, color,religion or belief, national origin, citizenship, social or ethnicorigin, sex, age, physical or mental disability, veteran status,marital status, domestic partner status, sexual orientation, or anyother status protected by the statutes, rules, and regulations inthe locations where it operates. If you are an individual with adisability and need a reasonable accommodation to assist with yourjob search or application for employment, please contact us athr@innovasolutions.com or (770) 493-5588. Please indicate thespecifics of the assistance needed. Innova Solutions encourages allinterested and qualified candidates to apply for employmentopportunities. Innova Solutions (HireGenics/Volt) does notdiscriminate against applicants based on citizenship status,immigration status, or national origin, in accordance with 8 U.S.C

• 1324b.

The company will consider for employment qualified applicants witharrest and conviction records in a manner that complies with theSan Francisco Fair Chance Ordinance, the Los Angeles Fair ChanceInitiative for Hiring Ordinance, and other applicable laws.