IT Technician Level 1 Position Available In Randolph, North Carolina

IT Technician Level 1 Uwharrie Charter Academy – 3.6

Asheboro, NC Job Details Full-time Estimated:

$30.9K – $39K a year 2 days ago Qualifications School experience Google Suite Computer science Operating systems Computer Science Software troubleshooting Customer service Windows High school diploma or

GED DHCP

Driver’s License IT support DNS Mac OS Associate’s degree Communication skills CompTIA A+ Entry level Help desk

Information Technology Full Job Description Job Title:

Information Technology Technician I (IT Tech I)

Reports To:

Chief Technology Officer FLSA Status:

Non-Exempt Job Summary:

The IT Tech I provides first-level technical support and assistance to staff, students, and administrators across all three campuses. This entry-level role is responsible for troubleshooting, installing, maintaining, and repairing hardware, software, and networked systems to ensure seamless operation of instructional and administrative technology.

Essential Duties and Responsibilities:

Provide front-line technical support for desktops, laptops, Chromebooks, iPads, printers, interactive boards, document cameras, and other school technology. Troubleshoot hardware, software, and network issues reported by staff, students, and administration at all campuses. Install, configure, and maintain operating systems, software applications, and educational platforms. Assist in onboarding and setting up new devices for staff and students, including imaging, software installation, and account configuration. Support classroom technology, including projectors, smartboards, sound systems, and audiovisual equipment. Perform routine maintenance and updates on hardware and software to ensure optimal performance. Respond to help desk tickets in a timely manner, documenting all issues and resolutions. Assist with user account management (email, Google Workspace, network logins). Provide basic support for the school’s network, including wireless connectivity and troubleshooting. Track and maintain an accurate inventory of technology equipment and supplies across campuses. Provide on-site technical support at any of the three campuses as needed, with occasional travel between locations. Escalate unresolved or complex issues to higher-level IT staff or external vendors. Maintain data security, privacy, and confidentiality protocols in accordance with school policies. Support technology setup for school events, testing, and professional development. Stay current with relevant technology trends, especially educational technology.

Qualifications:

Education and Experience:

High school diploma or equivalent required; associate’s degree in information technology, computer science, or related field preferred. One year of experience in IT support or help desk role preferred; relevant certifications may substitute for experience.

Knowledge, Skills, and Abilities:

Basic knowledge of Windows, ChromeOS, and Mac operating systems. Familiarity with Google Workspace for Education (G Suite). Understanding of basic networking (IP, DNS, DHCP, Wi-Fi). Ability to diagnose and resolve technical issues with hardware, software, and peripherals. Excellent communication and customer service skills when supporting users of varying technical abilities. Ability to manage multiple tasks and prioritize in a fast-paced K-12 environment. Ability to work independently and travel between school campuses as required. Ability to lift and move equipment up to 50 lbs. Certifications (Preferred but not required): CompTIA A+ Google IT Support Professional Certificate Google Certified Educator (Level 1)

Work Environment:

Primarily indoors across office, classroom, and server room environments. Requires local travel between three school campuses using personal or school-provided transportation. Occasional evening or weekend hours may be required for technology deployments or maintenance.

Special Requirements:

Valid driver’s license and reliable transportation for inter-campus travel.