Cloud Support Technician Position Available In Wake, North Carolina

Cloud Support Technician AgreeYa Solutions Raleigh, NC 27603

• Hybrid work Would you like to work for a software solutions company that has grown in triple digits in the last 5 years?

If you answered Yes, then we need to talk…. We are looking for an Cloud Support Technician who be part of a close-knit, high performing team. We are committed to creating an environment where all employees are valued and respected. This position offers a very competitive compensation and benefits package

Job Title :

:

Cloud Support Technician Job Type :

: IT01

Job Location :

: Raleigh, NC (Hybrid)

Note:

•

WFH :

Monday & Friday, In Office:

Tuesday, Wednesday, Thursday Work Schedule:

Sunday

• > Thursday 11AM
• 8PM

ET AND/OR

Tuesday

• > Saturday 11AM
• 8PM ET. 1 Thursday
• > Monday, which will focus on alerts only.

Position Description :

: Maintain multiple customer environments. Work 40+ hours a week. Update and Manage ticket backlog based on internal policies. Crisis Management

• Identify any high priority issues and escalate to next level.

Provide a Customer-First experience while utilizing phones and email to manage tickets. Work cohesively with team as well as all divisions of company. Customer-first approach. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.

Minimum Required:

High school diploma/GED & generally less than 2 years of experience or without high school diploma/GED, 2 years of experience Excellent communication, presentation, writing, and editorial abilities. Excellent organizational and time management skills. Flexibility to work alternative days and shifts as needed.

Days Example:

Tuesday

• Saturday or Sunday
• Thursday.

Shifts Example:

Day, Evening, Night Basic Microsoft AD (password resets, security groups) Basic Networking (IP address, Mac address, Layer 1 VS Layer 2) Proficiency in computer usage, internet, and Microsoft Office suite of applications.

What Is Required:

Exp with 365 Exp creating users Exp with AD Exp with Networking Exp in a Cloud Solutions Environment Exp in an MSP environment Exp with VDI

• We don’t need people that have just used virtual desktops from a user level, we need people that understand the back ends.

how they are set up, how to image things, so like supporting VDI environments, not using them.

Preferred Skills:

FortiGate SD-WAN management Advanced Networking

• NAT, Subnet, VPN, Fortigate, vShield Edge Server Performance Monitoring N-able MSP experience.

About AgreeYa:

AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, CPG, and others. Please visit us at www.agreeya.com for more information.

Job Type:

Contract Pay:

Up to $26.42 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

Hybrid remote in Raleigh, NC 27603