Cloud support technician – Entry level- W2 only Position Available In Wake, North Carolina
Tallo's Job Summary: The Cloud Support Technician position at WIVERSE 301 in Raleigh, NC is an entry-level role that requires Active Directory administration, 365 administration, networking fundamentals, and MSP experience or technical college background. The job involves maintaining customer environments, managing ticket backlogs, crisis management, and providing customer-first support via phone and email. The pay rate is $24.00-$25.00 per hour with benefits such as dental, health, and vision insurance. The schedule includes working 40+ hours a week with flexibility in shifts and days.
Job Description
Cloud support technician
- Entry level
- W2 only
WIVERSE 301
Hillsborough Street, Raleigh, NC 27603
Cloud Support Technician Location:
301 Hillsborough St Suite 1300, Raleigh, NC 27603
- Onsite Pay rate : W2 hourly Contract to hire
Target Years of Exp:
2 years Top 5
Must Haves :
Active Directory administration, 365 administration, networking fundamentals, MSP experience OR technical college, Great communication
Work Schedule :
Sunday
- > Thursday 11AM
- 8PM
ET AND/OR
Tuesday
- > Saturday 11AM
- 8PM ET. 1 Thursday
- > Monday, which will focus on alerts only.
Description:
Primary Responsibilities and Accountabilities Maintain multiple customer environments. Work 40+ hours a week. Update and Manage ticket backlog based on internal policies. Crisis Management
- Identify any high priority issues and escalate to next level.
Provide a Customer-First experience while utilizing phones and email to manage tickets. Work cohesively with team as well as all divisions of company. Customer-first approach. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.
Minimum:
- High school diploma/GED & generally less than 2 years of experience or without high school diploma/GED, 2 years of experience
- Excellent communication, presentation, writing, and editorial abilities.
- Excellent organizational and time management skills.
- Flexibility to work alternative days and shifts as needed.
Days Example:
Tuesday
- Saturday or Sunday
- Thursday.
Shifts Example:
Day, Evening, Night
- Basic Microsoft AD (password resets, security groups)
- Basic Networking (IP address, Mac address, Layer 1 VS Layer 2)
- Proficiency in computer usage, internet, and Microsoft Office suite of applications.
Preferred:
- Fortigate
- SD-WAN management
- Advanced Networking
- NAT, Subnet, VPN, Fortigate, vShield Edge
- Server Performance Monitoring
- N-able
- MSP experience.
Job Type:
Contract Pay:
$24.00
- $25.
00 per hour
Benefits:
Dental insurance Health insurance Vision insurance
Schedule:
8 hour shift Day shift Ability to
Commute:
Raleigh, NC 27603 (Required)
Work Location:
In person
