Cloud Support Technician – Managed Network Operations (2025-9198) Position Available In Wake, North Carolina

Cloud Support Technician•Managed Network Operations (2025-9198) Cox powered by

Atrium Raleigh, NC Job Details Full-time Estimated:

$39.3K•$48.9K a year 1 hour ago Benefits Commuter assistance Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Management Writing skills Mid-level Microsoft Office High school diploma or

GED AWS WAN

Computer networking Solarwinds Computer skills 2 years Communication skills Time management

VPN Full Job Description Overview:

Rapidscale is searching for a talented Cloud Support Technician•Managed Network Operations to join their team in Raleigh, NC! At RapidScale , exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. This is a 12•month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Responsibilities:

Responsibilities of the Cloud Support Technician•

Managed Network Operations:

Maintain multiple customer environments Update and manage ticket backlog based on internal policies Crisis Management•Identify any high-priority issues and escalate to next level Provide a customer-first experience while utilizing phones and email to manage tickets Work cohesively with the team as well as all divisions of company Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction Be able to listen to, accept, and follow directions from more senior engineers Flexibility to be customer-facing and travel to customer sites

Minimum Qualifications:

Minimum Qualifications of the Cloud Support Technician•

Managed Network Operations:

High school diploma/GED & generally less than 2 years of experience or without high school diploma/GED, 2 years of experience Experience troubleshooting technology issues Excellent communication, presentation, writing, and editorial abilities Excellent organizational and time management skills Flexibility to work alternative days and shifts as needed

Days Example:

Tuesday•Saturday or Sunday•

Thursday Shifts Example:

Day, Evening, Night Basic Microsoft AD (password resets, security groups) Basic Networking (IP address, Mac address, Layer 1 VS Layer 2) Proficiency in computer usage, internet, and Microsoft Office suite of applications Experience with Microsoft 365 Experience creating users Experience with AD and networking Experience in a cloud solutions environment Experience in an MSP environment Experience with VDI on a backend level

Preferred Qualifications:

Preferred Qualifications of the Cloud Support Technician•

Managed Network Operations:

Fortigate expereince SD-WAN management experience Advanced Networking•NAT, Subnet, VPN, Fortigate, vShield Edge Server Performance Monitoring N-able MSP experience.

Benefits:

Comprehensive Benefits Package available based on eligibility Medical, Dental, Vision Short-Term Disability (STD) Long-Term Disability (LTD) Supplemental and Voluntary Life Insurance 401(K)

Commuter Benefit Program Requisition Disclaimer:

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at . If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at . Please include the job title in the subject of your email.

NO C2C OR THIRD-PARTY

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