NOC Technician Position Available In Wake, North Carolina

NOC Technician 3.8 3.8 out of 5 stars Cary, NC 27511 • Hybrid work

Job Title:

NOC Technician Contract Duration:

6

Months Location:

Cary, NC Work Type:

Hybrid, Tuesday-Thursday onsite and Monday/Friday from home. 8 am – 5 pm

Job Description:

Our client is seeking a NOC Technician I to assist the Network Operations team. The Network Operations team monitors and maintains all of the division’s assets, supporting the frontline representation in the field and strategic programs. Day to day you will provide surveillance and incident management support, including communicating and escalating alarms to ensure quick resolution. As a NOC Technician I, you will drive success with external customers through a sense of urgency, prioritization, and independent judgment in gathering and organizing relevant information.

Job Responsibilities:

Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues. Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in the ticketing system. Respond to customer inquiries and problems; respond to network activities, including support of service level agreements. Perform duties in accordance with documented methods of procedures and technical job aides. Initiate communications between internal groups, vendors, customers, and third-party carriers and partners. Provide feedback for the use of NOC management applications, tools, processes, and procedures. Open Notice to Airmen tickets ( “NOTAMS”) via the E-NOTAM websites for outages that impact lighted towers. Escalate outage events and/or impairments that are not resolved within the prescribed timeframe.

Job Qualifications:

Associate technical degree or equivalent work experience is required. Bachelor’s degree preferred. Experience in a centralized repair, troubleshooting, and testing environment is required. Between 1-3 years of customer service experience preferred. Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively. Ability to work with different functional groups and levels of employees to effectively and professionally achieve results. Strong organizational skills; ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

Note:

Shift time would start as 8 am – 5 pm with the flexibility in schedule to be able to work another shift, if needed. Experience working in a heavy call center environment and taking inbound calls at a fast pace.

Benefits:

Medical, Vision, and Dental Insurance Plans 401k Retirement Fund About the

Company:

Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment. Join our team and make a difference in your community.

About GTT:

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity! 25-22568: #gttic #gttjobs