Technology Support Technician – SAU (25-26) Position Available In Grafton, New Hampshire

Technology Support Technician – SAU (25-26)
SAU 23 North Haverhill
SAU #23 – North Haverhill, New Hampshire Job Details

Job ID:

5083381

Application Deadline:

May 10, 2025 11:59 PM (UTC)

Posted:

Apr 7, 2025

Starting Date:

Jul 1, 2025
Job Description

TECHNOLOGY SUPPORT TECHNICIAN

Reports to: Director of Technology

Responsibilities:

Provides software/hardware support for all district staff and students; assists technology staff with the maintenance and troubleshooting of district technology at all school district buildings.

Essential Functions:

• Installs new PC hardware and software and tests each installation
• Supports all staff by responding to technical support requests. These may include problems relating to computer hardware, software, internet, district network, printers, projectors, Chromebooks, interactive boards, or other district technology equipment
• Updates district helpdesk software to ensure support tickets are tracked and updated in a timely manner
• Analyzes potential system problems and takes corrective action as needed. Maintain records of all problems and corrective actions taken for review by the Director of Technology
• Maintains up-to-date knowledge of the operating system and application software utilized by the district
• Provides for secure computer systems operations
• Performs other duties as assigned by the Technology Director
• Performs all duties promptly, accurately, and effectively as assigned or directed
  Ability to:
• Provide basic technical support for school staff
• Manage multiple tasks in an organized and timely fashion
• Maintain confidentiality of student records
• Maintain open lines of communication with the school staff and district technology staff
• Establish and maintain positive working relationships

Knowledge of:

• Current computer hardware and software (Windows/Office)
• Basic networking concepts and procedures
• District technology policies
• Experience with Chromebooks and Google Workspace Admin

Qualifications:

• Two-year degree, or greater, in information systems or equivalent experience
• Must have valid driver’s license and reliable transportation to travel between schools

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job, as described above.
The employee may need to lift and/or move up to 75 pounds.

Position Type:

Full-time