Onsite Support Technician Position Available In Albany, New York
Tallo's Job Summary: This job listing in Albany - NY has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Onsite Support Technician 4.2 4.2 out of 5 stars Albany, NY 12203 Essence This position is responsible for onsite IT technical support for one our Customers. The support technician handles support tickets, help desk calls and also performs maintenance, updates and minor system upgrades for a wide range of computers, networks equipment and software applications. Key attributes for success include providing exceptional service during all interactions with the customer and having a do whatever-it-takes attitude. Qualifications
- Minimum of 1-3 years’ experience providing desktop support in a professional business environment
- Experience troubleshooting and resolving computer hardware, software, operating systems, peripherals, printer and basic networking issues
- Experience administering and troubleshooting O365
- Preferred experience with Google Apps
- Working knowledge of basic networking equipment and protocols
- Experience troubleshooting and helping users with mobile devices
- A great attitude and desire to help solve problems
- Valid NYS driver’s license Responsibilities
- Work closely with our on-site contact to prioritize and resolve issues
- Troubleshooting and repair of laptops, desktops, printers, etc.
- Perform regular and proactive maintenance on all applicable hardware and software
- Interact professionally and effectively with the customer, peers and management
- Provide basic training to end users for various software and platforms
- Documentation of all activities in our service management system, specifically issues and resolutions
- Represent TAG Solutions in a professional manner
Work Remotely No Job Type:
Full-time Pay:
$20.00 – $30.00 per hour
Benefits:
401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance
Schedule:
8 hour shift Monday to
Friday Experience:
Windows:
1 year (Preferred)
Active Directory:
1 year (Preferred) Ability to
Commute:
Albany, NY 12203 (Required)
Work Location:
In person
