Technical Support Position Available In Columbia, New York

Job Order Number:

NY1538105

Job Title:

Technical Support

Company:

Columbia-Greene Community College Location:

Hudson, NY

Salary:

Education:

High School Diploma

Experience:

Information Not Provided

Hours:

Duration:

Full Time, Regular

Shift:

Description:

 Responsible for the front-line support of College desktops, servers, network, and general infrastructure; Maintain business-critical internal infrastructure, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, internet, and intranet. Coordinates the installation and connectivity of server and network systems, working in partnership with remote teams, to ensure the stable operation of the organizations IT systems. Installs, configures, maintains, and upgrades computers, servers, and wired/wireless networking software and hardware, including installation and troubleshooting. Physically installs network and server hardware and network cabling, bringing new infrastructure equipment online. Troubleshoots software and hardware issues, working with other IT staff and users, to provide timely resolutions. Responsible for managing the desktop environment; Implements and administers imaging systems for efficient deployment of desktop images and configurations. Provides Tier-2 and -3 level support for escalated computer technical issues; escalate complex service requests when necessary. Assists the service desk and other team members with troubleshooting to identify root cause, provide technical support when needed, and explain solutions clearly. Takes responsibility for specific project deliverables within larger business initiatives. Works with internal and external partners to communicate project status, activities, and achievements.