Datacenter/Network Technician Tier 1 Position Available In New York, New York

Basics Schedule Location Job Specifics How to Apply Indicates whether if this vacancy posting is part of the

NY HELPS

Program. NY HELP No The agency in which the vacancy exists. Agency Empire State Development, NYS The job title for the vacancy. Title Datacenter/Network Technician Tier 1 The job title for the vacancy. Occupational Category Other Professional Careers The salary grade for this vacancy. Salaries are determined by salary grade and bargaining unit. Salary Grade NS The collective bargaining unit to which this vacancy is assigned. Bargaining Unit None listed The minimum and maximum of the salary range for this vacancy. Salary Range From $80000 to $85000 Annually Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Employment Type Full-Time This indicates the type of job, typically permanent, temporary, or provisional. ‘Provisional’ means that the appointment will be temporary until the incumbent takes and passes an appropriate civil service examination. Appointment Type Permanent Jurisdictional class is the indicator for how this job can be filled. The classified service is governed by the Civil Service Commission, and consists of competitive, non-competitive, exempt, and labor classes. ‘Competitive class’ indicates that the applicant must take and pass an appropriate civil service examination. ‘Non-competitive class’ indicates that the applicant’s qualifications will be evaluated without a civil service examination. ‘Exempt class’ indicates that the applicant will be evaluated by methods other than competitive or non-competitive, and that incumbents will not be granted tenure. ‘Labor class’ requires that applicants possess skills or other physical characteristics that cannot effectively be evaluated by other means. The unclassified service is legislatively defined, and includes such positions as elected officials, department and agency heads, and all academic personnel in public schools, colleges, and universities. Jurisdictional Class Non-competitive Class Estimates the percentage of time incumbents of this vacancy will be required to travel. Travel Percentage 0% This provides information on the expected workweek. Workweek Mon-Fri The number of hours in the workweek, typically 37.5 or 40 for full time, or any other number for part time. Hours Per Week 37.5 Workday The start time for this vacancy. If the agency employs flextime, this will be the earliest time this vacancy’s shift can start. From 9 AM The end time for this vacancy. If the agency employs flextime, this will be the latest time this vacancy’s shift can end. To 5:30 PM If checked, the agency allows flextime. Flextime allowed? No If checked, this vacancy includes mandatory overtime. Mandatory overtime? No If checked, this agency allows compressed workweek scheduling. Compressed workweek allowed? No If checked, this agency allows telecommuting for this position. Telecommuting allowed? No The county in which the vacancy is located. County New York The street address where the vacancy is located. Street Address 655 Third Avenue The city where the vacancy is located. City New York The state where the vacancy is located (the default is New York). State NY The zip code where the vacancy is located. Zip Code 10017 The duties that the incumbent of the vacancy will be expected to perform. Duties Description

• Applicants MUST submit a cover letter with resume to be considered.
• This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.
• Minorities, women, and individuals with disabilities are encouraged to apply.

Please contact Human Resources if you require an accommodation.

BASIC FUNCTION

Assist with the monitoring, installation, configuration and maintenance of critical datacenter, network and Audio-Visual (AV) infrastructure supporting ESD business operations. Monitor datacenter operations and infrastructure responding to incidents on a as needed basis. Provide after-hours support and travel to other ESD office locations as necessary. Deliver end user support for all network and AV related devices.

WORK PERFORMED

• Monitor datacenter operations and environmental controls to ensure uninterrupted service
• Assist with the installation, configuration and administration of network and video conferencing related infrastructure, equipment, and software necessary to support ESD’s critical business functions
• Assist with setup and support of AV solutions and equipment to include Polycom systems, Click Share, Zoom, and WebEx
• Assist with monitoring backup and restore operations
• Coordinate telecom services for staff onboarding, offboarding, moves and changes with the Help Desk and Administrative Services
• Liaise with third party vendors to ensure that ESD’s requirements being met when new/upgraded services are implemented
• Rack, stack, power and provide management connections for network attached devices
• Create and manage support tickets with 3rd party vendors in response to any type of network degradation
• Utilize network management best practices and tools to investigate and resolve network related performance issues
• Assist with integrating technologies from different vendors in a heterogeneous networking environment
• Hands on installation, configuration and troubleshooting of IT infrastructure at ESD’s datacenters and satellite offices
• Document and maintain SOPs in areas of responsibility
• Assist in IT Disaster Recovery efforts, testing and documentation
• Travel to various remote office locations as necessary
• Perform other IT related duties as required by management The minimum qualifications required for this vacancy.

Minimum Qualifications Education Level required:

A degree in an IT related discipline with minimum of 3 years’ experience in related field; Or a HS diploma with a minimum of 5 years’ experience; Or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Relevant Experience required:

Experience in Datacenter and Network operations. Must be okay to travel for work when needed.

Knowledge required:

Windows (OS) 10/11, familiarity with Cloud computing architecture, VOIP, Enterprise wireless solutions, switches and routers, SDWAN and ISP experience, Cat 6 cabling, UPS appliances, familiarity with VMware 7.0 + and VMware VDI solutions, Some Help Desk functionality. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; Ability to work both independently and as part of a team; Strong written and verbal communication skills. Ability to work on multiple projects simultaneously. Additional comments regarding the vacancy. Additional Comments Salary range as specified. Comprehensive Benefits Package. Some positions may require additional credentials or a background check to verify your identity. The name of the contact person for this vacancy. Name Janelle Mofsenson – Talent Acquisition, Human Resources The telephone number to use for questions about this vacancy. Telephone N/A The fax to use for this vacancy. Fax N/A Email address for emailing applications, or to ask questions about this vacancy. Email Address resumes@esd.ny.gov Address The street address of the contact for this vacancy. Street 655 Third Avenue The city for the contact for this vacancy. City New York The state of the contact for this vacancy (the default is New York). State NY The zip code for the contact for this vacancy. Zip Code 10017 Instructions for potential applicants. Notes on

Applying External Candidates:

Please attach cover letter and resume. To apply copy & paste URL in browser: https://bit.ly/3APr8cp

Internal Candidates:

Please apply through ADP using the Myself/Talent menu and submit your cover letter and resume for consideration

WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO

DIVERSITY