Anticipated -Technology Support Assistant Position Available In Sullivan, New York

Anticipated -Technology Support Assistant
Liberty Central School District
Liberty District Office – Liberty, New York This job is also posted in Liberty Central School District
Job Details

Job ID:

5148160

Application Deadline:

Jul 01, 2025 11:59 PM (Eastern Standard Time)

Re-Posted:

Jun 16, 2025

Starting Date:

Immediately
Job Description
Candidates must be reachable on the certified Civil Service list.

TECHNOLOGY SUPPORT ASSISTANT

(School District)

DISTINGUISHING FEATURES OF THE CLASS

This position assists the Technology Support
Specialist and other network administrators with user requests throughout the school district. Incumbents will handle basic and/or mildly complex issues and collaborate with end users to address and resolve problems efficiently. Reporting to the Director of Technology or designee, this role operates by performing duties independently within the framework provided.

TYPICAL WORK ACTIVITIES

The typical work activities listed below, while providing
representative examples of the variety of work assignments in the title, do not describe any
individual position. Incumbents in this title may perform some or all of the following, as well as other related activities not described.
Provides technical assistance and support to clients via phone, email, or in-person;
Recognizes, researches, and resolves basic or mildly complex technological issues;
Operates a variety of computer equipment and machinery;
Follows procedures relating to installation and maintenance of PC equipment and software;
Participates in the maintenance of all PC computer equipment;
Installs, troubleshoots, and maintains PC equipment;
Maintains current inventory of all PC equipment and software on the network;
Assists users in support of their use of PC’s and network resources;
Analyzes off-the-shelf software and modifies to suit;
May maintain or utilize telecommunications protocols;
Supports Data Privacy Officer with technology integration platforms such as Classlink,
SchoolTool, etc.; May provide training for end users in the use of equipment and software;
435 Diagnose and troubleshoot hardware, software, and network issues;
Install, configure, and maintain computer systems and peripherals;
Performs routine maintenance tasks, such as software updates and system optimizations;
Documents all support interactions and resolutions in our ticketing system; and
Collaborates with senior technicians to escalate complex issues as needed.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL

CHARAC-

TERISTICS:

Familiarity with providing technical support and assistance to end users regarding computer hardware, software, and basic network issues; demonstrated ability to solve simple and/or mildly complex technical problems and communicate effectively to ensure timely resolution of technology issues and maintenance of computer systems; proficiency in Microsoft Windows and Google operating systems; basic electronic system troubleshooting; developing skills in analyzing and resolving straightforward problems; excellent customer service skills; building positive relationships with users, facilitating communication between the organization and external vendors, and communicating clearly through verbal and written channels; beginning to grasp technology trends and their potential impact.

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a high school
equivalency diploma, and demonstrated entry-level technology aptitude and competence by
successfully participating in an Entry Level Technology Support Assistant examination.

SPECIAL REQUIREMENTS

Appointments to certain departments may require candidates to
possess a valid driver’s license and/or ability to lift and carry fifty (50) pounds, 435
The mission of the Liberty Central School District is to empower each student to contribute and thrive in a diverse community by pursuing their potential, and our vision is to cultivate trust and courage to be innovative and persevere. We believe in achieving this through recruiting a diverse workforce inclusive of all backgrounds and from all walks of life.

Position Type:

Full-Time
Job Requirements
Citizenship, residency or work visa required