Global Service Tech I (Shift: 3rd, M-F 10:30pm to 7am ET) Position Available In Berks, Pennsylvania
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Job Description
Global Service Tech I (
Shift:
3rd, M-F 10:30pm to 7am ET) Posted on June 10, 2025
Leesport Pennsylvania Information Technology Shift:
3rd, M-F 10:30pm to 7am ET Global Services Tech I Position Overview We are seeking a Global Services Tech I to provide comprehensive technical support for end-users across our organization. This role focuses on hardware/software troubleshooting, device deployment, and IT asset management while delivering exceptional customer service. Primary Responsibilities Technical Support Manage IT ticketing system for hardware and software issues
Image and deploy desktops, laptops, and tablets
Troubleshoot end-user technical issues across multiple platforms
Install and maintain printer systems (Laser, Thermal, Check, Badge)
Support barcode scanner operations
Assist with network cabling installation and maintenance System Management Configure and troubleshoot software applications
Monitor IT asset inventory
Track warranty periods
Maintain equipment documentation
Support system installations Professional Interaction Coordinate with vendors on IT systems
Follow established escalation procedures
Collaborate with GTS2+ technicians
Maintain professional communication with all stakeholders
Support cross-functional teams Required Qualifications Technical support experience
Hardware/software troubleshooting skills
Strong customer service orientation
Basic networking knowledge
Equipment maintenance experience Technical Skills Desktop imaging and deployment
Printer system maintenance
Network cabling experience
Asset management
Ticketing system proficiency Professional Skills Excellent communication abilities
Problem-solving capabilities
Team collaboration
Time management
Documentation expertise Physical Requirements Ability to use ladders and lifts
Cable installation capabilities
Equipment handling proficiency Additional Requirements Commitment to company core values
Professional demeanor
Attention to detail
Organizational skills
Customer-focused mindset This position offers opportunities for growth while contributing to our organization’s technical support excellence. The ideal candidate will combine technical aptitude with strong interpersonal skills to deliver exceptional end-user support.
