Information Technology Technician II Position Available In Delaware, Pennsylvania
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Job Description
Information Technology Technician II
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Posting Details
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Position Information
Posting Number:
20255561V
Position Title:
Information Technology Technician II
Posting Type Student
Hours/week:
10-20
Eligibility:
Work study preferred but open to all students
Semester 2025-2026 Academic Year
Location St. Mary’s Hall
Detailed Work Schedule Number of positions: 5
Department:
715-UNIT – Technology Support Services
Contact Name:
Kimberly Walter
Contact Phone/Extension:
6105194899
Position Summary Information
Job Description Summary:
Deliver first-level help desk support for all UTS-supported systems.
Assist students, faculty, and staff with issues related to Villanova technology and systems.
Diagnose and resolve computer-related problems.
Record support requests using the TeamDynamix (TDX) ticketing system.
Requirements:
Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework.
Willingness to complete necessary training and certifications.
Strong problem-solving abilities and effective communication skills.
Must be a current graduate student at Villanova University.
Basic technical kledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems).
Excellent written and verbal communication skills.
Strong customer service experience.
Additional Information:
Summer, Fall, and Spring position.
• Technology Support Services will provide ALL training.
Physical Demands Summary:
Wage Rate:
13.00
Posting Detail Information
Closing Date (11:59pm ET): Open Until Filled Yes
