Information Technology Technician II Position Available In Delaware, Pennsylvania

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Company:
Villanova University
Salary:
JobFull-timeOnsite

Job Description

Information Technology Technician II
T
Posting Details
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Position Information

Posting Number:

20255561V

Position Title:

Information Technology Technician II
Posting Type Student

Hours/week:

10-20

Eligibility:

Work study preferred but open to all students
Semester 2025-2026 Academic Year
Location St. Mary’s Hall
Detailed Work Schedule Number of positions: 5

Department:

715-UNIT – Technology Support Services

Contact Name:

Kimberly Walter

Contact Phone/Extension:

6105194899
Position Summary Information

Job Description Summary:

Deliver first-level help desk support for all UTS-supported systems.
Assist students, faculty, and staff with issues related to Villanova technology and systems.
Diagnose and resolve computer-related problems.
Record support requests using the TeamDynamix (TDX) ticketing system.

Requirements:

Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework.
Willingness to complete necessary training and certifications.
Strong problem-solving abilities and effective communication skills.
Must be a current graduate student at Villanova University.
Basic technical kledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems).
Excellent written and verbal communication skills.
Strong customer service experience.

Additional Information:

Summer, Fall, and Spring position.
• Technology Support Services will provide ALL training.

Physical Demands Summary:
Wage Rate:

13.00
Posting Detail Information
Closing Date (11:59pm ET): Open Until Filled Yes

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