Technology Specialist (On Site) Position Available In Perry, Pennsylvania

Technology Specialist (On Site) 5.0 5.0 out of 5 stars 420 Fickes Ln, Newport, PA 17074 Who we are: We are

BRITEWISE.

Educational technology staffing is all we do. Why are we called

BRITEWISE?

We liked the name. To us it implies that both our company and our district partners bring wisdom to the table. We are seeking applications for an experienced Technology Specialist to help take our company and customer to the next level.

What you will be doing:

The Technology Specialist will join the talented team at the Newport School District. You will provide first line support for all staff and students at the Newport School District. The Information Technology Specialist is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands throughout the educational institution. The salary range is 38-45k.

Essential Functions:

Provide on-site, phone, and remote support to the student and staff users (“customers”) as required. Create, monitor, track, schedule, update, and close district work orders within the ticketing system in a timely manner Effectively hand off issues to higher level technical support personnel or appropriate individuals in other departments Follow through to ensure problems are resolved and customers are updated. Develop in-depth product knowledge to resolve customer questions and issues and contribute to the Knowledge Base. Assist with password resets for network and email accounts. Provide basic computing device technical support Assist with basic device network connectivity issues. Provide application software support. Maintain the knowledge and skills necessary to assist in the maintenance of records and inventory. Assist with device deployment and imaging when requested Perform other tasks and responsibilities assigned by the Technology Manager. •

Required Education and Experience:

Windows desktop operating systems and MS Office Suite. PC Security Administration/Update experience. Active Directory experience. Mobile device experience. Chromebook experience Google Suite / Google Classroom experience Hardware maintenance experience

Qualifications & Educational Requirements:

Associate’s degree in a technology-related field required. Bachelor’s degree in computer science, information systems, network administration or related field preferred. 1-3 years work experience in a technology-related field required. Experience with technical support in a school district/educational environment preferred. In-depth understanding of Microsoft-supported Windows PC and Mac operating systems required. In-depth understanding of PC computer hardware required. In-depth understanding of Internet and networking technologies and troubleshooting Experience with Microsoft Office Suite required. Experience with current Apple hardware and IOS preferred. Experience with current Google Chromebook devices preferred. Experience with remote desktop management software and scripts required. Experience with various student-based software applications preferred. Experience with help desk ticket tracking systems preferred. Demonstrated ability to prioritize multiple tasks, meet deadlines, problem solve and work under pressure with minimal supervision. Must be able to pass multiple criminal background checks.

Benefits:

401(k) Dental insurance Health insurance Paid time off

Compensation Package:

Overtime pay

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person