Endpoint Technician I / Endpoint Technician I – 176610 Position Available In Charleston, South Carolina

Endpoint Technician I / Endpoint Technician

I – 176610

State of South Carolina – 2.9 Charleston County, SC Job Details Full-time $61,129 – $63,948 a year 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Employee assistance program Vision insurance Flexible schedule Life insurance Retirement plan Qualifications Microsoft Word Microsoft Excel Operating systems Software troubleshooting System design Visio High school diploma or GED Driver’s License CompTIA Network+ Computer networking Computer skills 1 year Automotive diagnostics Communication skills Active Directory CompTIA A+ Entry level Office experience Full Job Description Job Responsibilities Do you have a passion for Information Technology? Are you looking to learn new technologies? Then we may have the job for you! We aren’t looking for your “average” IT person. We need a cut above. The ideal candidate would be a team player who can work across departments to service and support a variety of computer systems and peripherals. Here at the SCDMV we value teamwork, commitment, and excellent customer service. Come join us and find the keys to your future! •This position is located at the Charleston 10 Office, 3790 Leeds Ave, North Charleston, SC 29405, and applicants should live within a 40-mile radius of this office•Responsibilities of the Endpoint Technician I Position assumes responsibility for the support of SCDMV users and workstations across the state in agency designated field offices and at the Blythewood headquarters facility as necessary. This position, which focuses on “Tier 2 Desktop hardware and software support,” requires the frequent use of Microsoft Active Directory, ManagedEngine (Desktop Central) and other related Information technology products to support end-users. Position also requires resolving DMV network connectivity issues and/or properly configuring the network interfaces on end-user workstations. Provide advanced desktop troubleshooting support for common desktop applications such as those found in Microsoft products: Word, Excel Outlook, Visio, Project, Teams, One-Note as well Internet browser software. Trouble-shooting support for Agency specific software will also be required upon completion of SCDMV employee training and instruction. Position will require a high level of comfort and expertise in hardware trouble-shooting and repair. The successful candidate should have previous experience with the installation, configuration and hardware resolution of desktop workstations, laptops and associated peripheral devices. Trouble-shooting support and repair for Agency specific hardware will also be required upon completion of SCDMV employee training and instruction. Dell Certification will be required upon completion of provided on-line training. Position requires employee to utilize web-based forms and the current trouble ticket tracking system to document all system trouble/help calls along with recommendations, notes and actions taken. Must have ability to fill out Agency required paperwork in a neat and accurate manner. Minimum and Additional Requirements Minimum Requirements A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis. Agency Requirements Must complete a nationwide criminal background check to include finger printing. Must live within a 40 mile radius of position job location. Additional Requirements Ability to interpret and apply rules and regulations. Effective oral and written communication skills. Positive attitude and high comfort level in a team-oriented working environment. Strong problem-solving skills. In-depth knowledge of and expertise with Microsoft desktop operating systems and common business application suites. Knowledge of and expertise with network services and data communications. Expertise in diagnosing computer, printer, and computer peripheral hardware problems and in troubleshooting, adding, removing, and configuring components to resolve issues. Works under the general guidance and supervision of Desktop Support manager. Monitors, works and logs individual activities and solutions through trouble ticketing software based on specific priority levels. Employee has general discretion to use own good judgment in accordance with industry accepted Best Practices documents and procedures. Possess a valid SC driver’s license. Depending on field office needs, daily in-state and rare overnight travel maybe required. Must live within a 40 mile radius of the Charleston 10 office. Must be able to lift 50 lbs., bend, crawl or climb as necessary. Work outside normal 8:30 am-5:00 pm as needed. Must keep state-provided cellular phone powered on and with/near their person at all times. Preferred Qualifications Agency Preferred At least one (1) years’ experience in a direct end-user support environment required. A+, Network+, Dell and Microsoft certifications are not necessary, but they are highly desirable. Additional Comments What’s in it for you? At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees. Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week) 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees) An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household So what are you waiting for? We’re excited to hear from everyone with the skills, experience, and passion to do a great job. Additional Comments The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.