Technical Support – Onsite Position Available In Charleston, South Carolina

Job Description:

Title:

Technical Support

• Onsite Take the next step in your career now, scroll down to read the fullrole description and make your application.

Mandatory skills:

IT support, mobile devices, MFA, Wi-Fi, email, managing hardware, shared user accounts, hardware, setup, network connections, cabling, peripherals, physical stock management, accessories, CMDB updates, OSS service quality, end users, IT equipment, software, desk-sidesupport, temperature, air conditioning, general functionality, OSS procedures, Runbook, SOPs, knowledge articles, OSS governance,meetings, follow escalation path, PC hardware, software, LAN, voice network, Acquiring, installing, upgrading PC components, software,planning

Description:

Technology Support provides in-person assistance to employee endusers including: Maintaining and troubleshooting a range of userproblems including PC hardware/software/LAN and voice network.

Diagnosing problem source through discussions with users andcoordinating with internal organization support and operationsgroups and/or with vendors to resolve problems. Acquiring,installing, and upgrading PC components and software and planningfor/responding to service outages and other problems. Trainingusers on use of new technology and software An ExperiencedProfessional (P2) applies practical knowledge of job area typicallyobtained through advanced education and work experience.

Mayrequire the following proficiency:

Works independently with generalsupervision. Problems faced are difficult but typically notcomplex. May influence others within the job area throughexplanation of facts, policies and practices

General Information:

Provide Desk Side Support to IT users, for all IT matters requiringphysical intervention. You will be responsible for supporting incident resolution byengaging with other support teams/groups within IT. You will also act as a representative of IT organization and faceto the customer on behalf of other IT functions.

Your Responsibilities:

Troubleshoot issues throughout the facility & with remote usersalong with: Printers

• manage supplies, provide troubleshooting, & coordinatewith technicians. Phones
• assist end users with setup of mobile devices, includingMFA, Wi-Fi, and email along with managing hardware and setup forinternal Cisco phones. Accounts
• manage use & upkeep of shared user accounts. Factory PCs
• manage deployment of hardware and setup of varioustypes of software. Network
• assist with adding or modifying network connections &cabling. Hardware
• assist & manage various cabling and peripherals for userworkstations.

Work with multiple teams on IS & IT needs for integration of newdevices & machines. Provide documentation of issues, solutions, and potentialproblems Provide ad-hoc training to IT users on common IT matters and guidethem through self-service tools if required. Take care of physical stock management of devices and accessoriesincluding CMDB updates Manage logistics by using local logistic providers to ship and movedevices across locations. Identify and report risks that might downgrade OSS servicequality. Provide support to end users, IT equipment, and software in meetingrooms and similar user collaboration/common areas as part ofdesk-side support. Host and support third-party technicians. Regular checks of computer rooms including temperature, airconditioning, cabling and general functionality Follow given OSS governance (participate in meetings, followescalation path, etc.) Follow OSS procedures defined in Runbook, SOPs, knowledgearticles.

Your Background:

Have completed a formal qualification or completed anapprenticeship in the field of information technology. At least have 3-4 years of professional experience in ITsupport. Have a proactive and solution-oriented mindset and have the abilityto work independently and self-driven. Minimum Associate Degree or Technical School + Experience Must be Fluent in

English Notes:

100% Full Onsite at the office

VIVA USA

is an equal opportunity employer and is committed tomaintaining a professional working environment that is free fromdiscrimination and unlawful harassment. The Management,contractors, and staff of

VIVA USA

shall respect others withoutregard to race, sex, religion, age, color, creed, national orethnic origin, physical, mental or sensory disability, maritalstatus, sexual orientation, or status as a Vietnam-era, recentlyseparated veteran, Active war time or campaign badge veteran, Armedforces service medal veteran, or disabled veteran. Please contactus at hr@viva-it.com for any complaints, comments andsuggestions.

Contact Details :

Account co-ordinator:

Ramadas Kumaresan, Phone No:

(847) 786-5904,

Email:

staffing10@viva-it.com

VIVA USA INC. 3601

Algonquin Road, Suite 425 Rolling Meadows, IL 60008 staffing10@viva-it.com

• http://www.

viva-it.com