NOC Technician II Position Available In Lexington, South Carolina

Hello, I hope you’re doing great! My name is Rachna, and I represent 3i People , a well-established IT staffing and solutions company with 23 years of industry experience, specializing in talent acquisition, software development, and consulting services across various industries. Please see below an excellent role for you and if you are interested, please reply with your updated resume, or give a call to 678 381 1126 . Looking forward to hearing from you soon!. Here’s What’s in It for

You:

Exciting Role:

NOC Technician II Location:

Charlotte NC•28277 ( REMOTE now)

Duration:

14-Apr-2025•10-Oct-2025 ( will extend/ potential to convert to perm)

Pay Rate :

$23•$28.57/hr

Job Description:

The NOC Tech II will perform network monitoring of the SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the Transport network, IP and Ethernet networks, and voice services. As a NOC Tech II, you will serve as the first line of defense for monitoring and management of all provided network services. The NOC Tech II is responsible for triaging customer, and network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers. The NOC Tech II must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point for other organizations. Duties & Responsibilities 20% Communicates daily with many departments within the company, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents. Stay up to date on organizational SOPs Perform other duties assigned by NOC Management team 80% Monitor, manage and maintain all edge network devices, performance, and quality across the network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms). Perform Event Management and Incident Management in accordance with established process and procedural guidelines. Create and triage trouble tickets, including remote testing, with little required support. Troubleshoot and repair client provided services (e.g.

Voice:

TDM, VOIP, and SIP and/or

Data:

DIA, MPLS, and VPRN) Update assigned tickets, escalating to various carriers and personnel as required until completion.ms and executives Thanks