Cisco Video Conference Support Tech Position Available In York, South Carolina

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you’re ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

LPL Productions team is responsible for the production, support, engineering, and strategy for the Audio Video Infrastructure, Live Productions and Digital Services delivery in support of our internal employees, Advisors and Investors. The Audio Video Tech space has evolved dramatically over the last 5 years, and the LPL Financial Productions team has been at the forefront of that evolution. The AV Tech II role works directly with the Infrastructure arm of the LPL Productions team to assist in delivering world class virtual and in room conferencing experiences or managing to completion technical issues or support concerns with our 4,000+ LPL Financial Home Office users.

Responsibilities:

Provide an exceptional customer experience for internal employees and their Advisors and Investors Act as an IT liaison to others as needed to resolve issues or fulfill requests, and fully owning issues end to end Identify simplification and automation opportunities to provide quality of life improvements throughout our service delivery ecosystem Provide proactive and professional service, always Partner with team to deliver on our strategic plan to ensure that our staff technology is always available and functioning properly. Coordinate and deliver a weekly summary technology health report. Must have a strong understanding of the technology and what technology challenges staff members encounter in their day to day activities. Support of Cisco Collaboration Solutions, Webex, Microsoft Teams and Zoom (Meetings & Webinars), MacOS, Windows 10, Microsoft Office Suite, PowerBI, Room and Webex Board Pro G2 and Room series, Evertz, OneBeyond and Crestron Controllers and transmitters Must be able to think on your feet and provide honest assessments to in room staff Focus on Cisco based Video Conferencing tools Works with C-level employees, Executive Assistants and Technology Support Teams to identify opportunities for innovation and support Maintain inventory of live replacement devices to provide for immediate swap capability. Responds quickly to technology outages affecting live productions and recordings to restore service as quickly as possible – must be cool under pressure! Provides feedback based on input and usage; develops ideas for new and improved solutions based on needs Participates in special projects and performs other duties as required. Must be able to work without direct guidance, as well as in a team environment, resolving issues without being explicitly directed to do so What are we looking for? We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

Associate’s degree in computer science, Information Technology, or equivalent work experience Four years’ experience in providing exceptional customer & technical support services in an audio/video environment to large live audiences (1000+) Expert experience with Cisco video conferencing platforms Expert level experience with supporting end user hardware, software, and technologies. Advanced experience with Apple and Windows-based devices (including MacOS/iPhone/iPad/iOS) and hardware and with the Microsoft Office Suite (2010 and 2016) Must be organized and communicative

Preferences:

Experience with Webex Control Hub, Smartsheet, Jira and Service Now a strong plus Demonstrated Excellent Customer Service experience Ability to provide a professional delivery of service to executive level employees

Pay Range:

$30.43-$50.72/hour Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (

Nasdaq:

LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor (“RIA”) firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial:

Where Your Potential Meets Opportunity At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services. Why LPL?

Innovative Environment:

We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

Limitless Career Potential:

Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

Unified Mission:

We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

Impactful Work:

Our size is just right for you to make a real impact. Learn more here! Commitment to

Equality:

We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

Community Focus:

We care for our communities and encourage our employees to do the same. Learn more here!

Benefits and Total Rewards:

Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here! Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE. Information on

Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

EAC1.22.25 LPL

Financial is the nation’s largest independent broker-dealer.• Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals. To understand who we are, it’s important to know our core belief: financial guidance is a fundamental need for everyone. LPL Financial creates the space to let you do what you do best – create personal, long-term client relationships that turn financial aspirations into realities. Each year, thousands of financial professionals successfully manage billions of dollars in assets. Because our company is not too big and not too small, you can seize the opportunity to make a real impact. To learn more about our organization visit our About LPL page. • As reported by Financial Planning magazine, June 1996-2019, based on total revenue. Want to learn more about the benefits of working at LPL? Check out the links below! We Are LPL Benefits Culture Social Responsibility