Experience Owner/Product Owner Position Available In Providence, Rhode Island

$0k
Salary Not Available
Position range in Rhode Island $103k – $190k Per Year Experience Owner/Product Owner
Citizens Financial Group Inc, not banking services

Occupation:

Managers, All Other

Location:

Johnston, RI – 02919
Positions available: 1
Job #: 1566455

Source:

EmployRI

Posted:

6/12/2025

Updated:

6/12/2025

Expires:

8/11/2025

Web Site:

EmployRI
Onsite /

Remote:

Work at home all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift Shift Job Requirements and Properties Help for Job Requirements and Properties. . Job Requirements and Properties Help for Job Requirements and Properties. .
Telework & Remote
Full Time Education
Bachelor’s Degree Experience
84 Month(s) Schedule
Full Time Job Type
Regular Duration
Permanent Employment Hours
40 Hours Per Week
Job Description Help for Job Description. . Job Description Help for Job Description. .

JOB TITLE

Experience Owner/Product Owner

JOB LOCATION

Remote

WAGE RANGE

• : $ 58-62/hr.

JOB NUMBER

CTZJP00003239
Required Experience

• Bachelor’s degree or equivalent work experience in Business, Technology, UX, or related fields.
• 2-3 years of experience in product ownership, business analysis, or a similar role; experience with digital products or chatbots is a plus.
• Proven ability to gather and translate business requirements into clear technical stories and acceptance criteria.
• Familiarity with Jira or other agile project management tools.
• Strong organizational skills with an ability to prioritize tasks and manage multiple initiatives simultaneously.
• Effective communication skills, both written and verbal, to facilitate collaboration across multiple teams.
• Experience in banking, financial services, or regulated industries is preferred but not required.

Overview:

The Junior Experience Owner will join the digital experience team responsible for the ongoing enhancement of our Cizi chatbot within the Citizens mobile application. In this role, you’ll support the Senior Experience Owner by translating business requirements into detailed Jira user stories, prioritizing tasks in the product backlog, and coordinating closely with cross-functional teams to deliver seamless chatbot experiences.

Key Responsibilities:

• Gather, analyze, and document requirements from stakeholders and business units to define chatbot features and enhancements.
• Write clear, actionable user stories and acceptance criteria in Jira to facilitate effective agile development.
• Actively manage and prioritize the product backlog in collaboration with the Senior Experience Owner to align with strategic objectives and customer needs.
• Participate in agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, and retrospectives.
• Collaborate closely with UX/UI designers, developers, QA, and business teams to ensure timely delivery of chatbot enhancements and resolution of issues.
• Monitor and analyze chatbot performance and user feedback, recommending improvements based on data-driven insights.
• Provide support to the Senior Experience Owner in the planning and execution of chatbot roadmap initiatives.

Preferred Skills:

• Understanding of conversational design principles and chatbot technologies
• Experience working in agile development teams.
• Familiarity with customer experience analytics and user journey mapping.
  Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
• While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations.

Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Employer Research Help for Employer Information. .