Application Support Specialist Position Available In Cullman, Alabama

Application Support Specialist 4.5 4.5 out of 5 stars 402 Arnold Street NE, Cullman, AL 35056

Title:

Application Support Specialist Supervisor:

Technology Director Start Date:

TBD Salary:

CCBOE Salary Schedule FLSA Status:

Non-Exempt Job Goals:

To provide software application support and training.

Minimum Qualifications:

High school diploma and Associate’s Degree in Computer Science/Information Technology preferred. Ability to meet suitability criteria for employment and/or certification/licensure under the Alabama Child Protection Act of 1999 and Act No. 2002-457. Experience with Microsoft Windows 11 and MacOSx desktop operating systems. Experience with Google Suite, Microsoft Word, Excel, Power Point, Access, and SQL. Experience with PowerSchool SIS, and ClassLink preferred. Experience with computer data systems, protocols, and procedures. Proficiency in oral and written communication skills. Knowledge of administration and maintenance of information systems. Knowledge of Internet and networked data communications technologies. Knowledge of data backup and recovery. Knowledge of information systems security. Ability to recognize, evaluate, and solve application related problems. Ability to generate and file reports using computer applications. Ability to develop training material and perform end user training. Ability to work effectively with software application vendors in resolving application issues and in optimizing application capabilities. Effective interpersonal skills, with an emphasis on communication and collaboration with a wide variety of people and groups. Physical strength, mobility, dexterity, stamina, and acuity to perform job responsibilities. Ability to be punctual and in regular attendance. Such alternatives to the above qualifications as the Board may require.

Performance Responsibilities and Essential Functions:

Demonstrates support for the school system and its vision, goals, and priorities. Inputs and retrieves data in the prescribed format, utilizing knowledge of various computer software applications. Creates, maintains, and purges specified data files and logs as required; makes individual and/or mass corrections, modifications, and/or updates to data in files, as appropriate. Extracts data and generates reports according to specified criteria using graphs, tables, records, and various computer software applications. Assembles and categorizes data for written computations and calculations. Maintains web-based applications, communication tools, and resources. Performs application updates as required. Creates applications training material and performs end user training. Works with software vendors in seeking program enhancements and problem resolutions. Provides assistance to end users in resolving application problems. Performs data security and backup procedures. Maintains confidentiality regarding school/workplace matters in accordance with state and federal law. Models and maintains high ethical standards. Demonstrates initiative in identifying opportunities for improvement in areas of responsibility. Responds to inquiries and requests in a timely and positive manner. Maintains and submits required reports, records, and correspondence in a timely and accurate manner. Properly cares for equipment and material resources of the school system. Adheres to school system rules, administrative procedures, local Board policies, and state, federal, and local laws. Reports absences and takes leave in accordance with Board policies and procedures. Performs any other job-related duties as assigned by the Supervisor or Superintendent.

Terms of Employment/Salary:

As established by the Board and applicable state law.

Evaluation:

Performance will be evaluated in accordance with the Board’s policy on evaluation of personnel.

Equal Employment Opportunity:

The Cullman County Board of Education (CCBOE) is an equal opportunity employer. Personnel actions and decisions will be made without regard to factors or considerations prohibited by federal or state law, including but not limited to race, gender, age, disability, national origin, citizenship, and religious preference. Complaints or inquiries regarding compliance with state and federal equal opportunity employment laws should be directed to the Human Resources Director at (256) 734-2933 or to Cullman County Board of Education, 402 Arnold Street, N.E., Cullman, AL 35055. This job description describes the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all job goals, qualifications, and responsibilities and the employee may be required to perform other related duties as assigned. This job description is not a contract and is not intended to be a contract. The Cullman County Board of Education reserves the right to amend the job description as needed.