Genesys Cloud Solutions Engineer Position Available In Broward, Florida
Tallo's Job Summary: INSPYR Solutions is seeking a Genesys Cloud Solutions Engineer for a 6+ month remote contract with a compensation of $75-80/hr. The role requires strong communication skills, problem-solving abilities, and experience in maintaining complex contact center environments. The engineer will be responsible for designing, implementing, and supporting IVR/ACD scripts, as well as providing day-to-day support and troubleshooting. Preferred qualifications include Genesys Cloud certification and expertise in CloudCX APIs. The position offers competitive pay, comprehensive medical benefits, and a 401(k) retirement plan. Learn more at inspyrsolutions.com.
Job Description
Job Description:
Title:
Genesys Cloud Solutions Engineer Please double check you have the right level of experience andqualifications by reading the full overview of this opportunitybelow.
Location:
Remote Duration:
6+ month contact
Compensation:
75-80 hr
Work Requirements:
US Citizen, GC Holders or Authorized to Work inthe
US Genesys Cloud Solutions Engineer Job Description:
Strong verbal/written communication & facilitationskills. Must be able to help business counterparts in findingoptimal solutions and to communicate clearly with peers Ability to take a requirement document, work through any ambiguityand follow through to implementation Strong analytical and problem-solving abilities Ability to understand complex architectures and be comfortableworking with multiple teams Strong work ethic and a team player Enthusiasm toward technology, willingness to learn
Duties & Responsibilities:
Responsible for design, staging,configuration, implementation and support of IVR/ACD scripts Serves as resident expert for Genesys CloudCX capabilities andchanges by evaluating/validating work requests, documentingrequirements and laying out design artifacts for implementation Provides day-to-day support, proactive maintenance and performsindependent complex IVR system troubleshooting and performroot-cause analysis Perform unit and quality assurance testing Support customer acceptance testing activities andtroubleshoot/correct any issues Assist the Telecom and other infrastructure teams in planning,design, tasks and projects as needed
Required Skills & Qualifications:
Have a comprehensive telephonybackground and thorough understanding of WebRTC, SIP, VoIP, &QoS 5+ years of practical, hands-on experience maintaining large (1000agents plus), multi-site, complex contact center environments Experience administrating and supporting PureCloud (GenesysCloud) Proven track record of developing and delivering architect flows,Scripts and IVR/ACD Attendant scripts Experience with contact center technologies (e.g., ACD, dialer,call recordings, WFM etc.) Understanding of supporting technologies such as remote and virtualdesktop management, VoIP, storage, backup, web, middleware,database, Active Directory, and other technologies needed tooperate customer contact centers Good knowledge of customer service methodologies and best practicesfor a service organization focusing on contact centers and contactcenter key metrics 1-10 years’ experience supporting and enhancing enterprise-widetelephony and contact center solutions Understanding of business processes and how they relate to customerexperience technology Strong architecture & systems planning skills Well versed with omni-channel technologies Extensive knowledge of infrastructure planning and operations,design and deployment, as well as system life cycle management
PREFERRED EXPERIENCE
Genesys Cloud certified Expertise in CloudCX API’s Expertise in Architect flows WebRTC troubleshooting experience Development skills/certifications Java/JavaScript
HTML REST WEB
Services PureCloud API’s SQL and Data analytics Web-services, 3rd party APIs Our benefits package includes: Comprehensive medical benefits Competitive pay 401(k) Retirement plan —and much more! About INSPYR Solutions Technology is our focus and quality is our commitment. As anational expert in delivering flexible technology and talentsolutions, we strategically align industry and technical expertisewith our clients’ business objectives and cultural needs. Oursolutions are tailored to each client and include a wide variety ofprofessional services, project, and talent solutions. By alwaysstriving for excellence and focusing on the human aspect of ourbusiness, we work seamlessly with our talent and clients to matchthe right solutions to the right opportunities. Learn more about usat inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) toall employees and applicants for employment without regard to race,color, religion, sex, national origin, age, disability, orgenetics. In addition to federal law requirements, INSPYR Solutionscomplies with applicable state and local laws governingnondiscrimination in employment in every location in which thecompany has facilities.
