Cisco ICM Systems Developer II Position Available In Duval, Florida
Tallo's Job Summary: The Systems Developer II position for Cisco ICM entails installing, monitoring, testing, configuring, and troubleshooting technology. Responsibilities include managing system environments, updating technologies to meet standards, and collaborating with IT and business partners. Requirements include 4+ years of experience, a bachelor's degree in IT, and proficiency in various technologies. Cisco UCCE experience is preferred.
Job Description
Job Description:
Systems Developer II ?
CISCO ICM ROLES AND RESPONSIBILITIES
Position-Specific Skill:
Cisco-ICM Job Type:
Technical ? 40 hour week
Start Date:
12/19/2014
End Date:
12/19/2015
Desired Education Level:
Bachelors Job Description:
? Performs installation, monitoring, testing, configuration,migration, maintenance and troubleshooting of assignedtechnology ? Manages system/application environment and ongoing operations ? Ensures that the technologies are updated with current, stable,and compliant architecture and applications that meet enterprisestandards ? Researches, designs, implements and tests technologysolutions ? Proactively monitors and reports performance and utilization ofassigned technologies ? Troubleshoots software and/or hardware issues/failures ? Resolves alerts and performs remediation activities ? Manages problem or escalated tickets and tasks and out of cyclerequests from systems/software owners ? Collects and presents data for reporting and planning ? Assists with developing tactical strategies, processes andprocedures related to systems/application administration ? Determines migration and upgrade impacts and diagnose/resolvecomplex technology/application errors ? Collaborates with IT and business area partners on work groupsand initiatives ? Determines best course of action for meeting business needs ? May provide input into infrastructure architecture designs ? Writes programming/scripting ? May participate in Disaster Recovery planning and exercises ? Ensures execution and alignment to architectural standards andblueprints. ? May contribute input to infrastructure architecture ? Performs on-call activities as needed for the environment andtechnologies
Job Requirements:
? 4 or more years demonstrated proficiency and experience indesign, implementation, monitoring and troubleshootingtechnology ? Bachelor?s degree in an IT related field or equivalent workexperience ? Extensive working knowledge of multiple technologies and theirinterfaces and integration ? Competent working in one or more environments highly integratedwith an operating system. ? Extensive experience implementing and administering/managingtechnical solutions in major, large-scale systemimplementations ? High critical thinking skills to evaluate alternatives andpresent solutions that are consistent with business objectives andstrategy. ? Ability to manage tasks independently and take ownership ofresponsibilities ? Ability to learn from mistakes and apply constructive feedback toimprove performance ? Ability to communicate technical information clearly andarticulately ? Ability to adapt to a rapidly changing environment ? Experience analyzing business requirements and translating theminto technical solutions ? Experience using Agile methodology SKILLS Cisco, Strong, 5-10 years,0-1 years ago Call Center Technologies, Strong, 5-10 years,0-1 years ago Voice Networks, Strong, 5-10 years,0-1 years ago
ADDITIONAL SKILLS
? Experience with Cisco Unified Contact Center Enterprise(UCCE) ? ICM Scripting experience ? Experience with Cisco Voice Portal or Cisco IP IVR ? CTI integration experience ? ICM technology and integration ? Strong SQL server stored procedure and Data TransformationServices experience ? Server 2003 and Server 2008 experience We are an equal employment opportunity employer and will considerall qualified candidates without regard to disability or protectedveteran status.
