Sr Service Analyst Position Available In Fulton, Georgia

Facility:

1800 Parkway Center Overview Functions under the direction of the IS Service Desk Manager and Team Leads. Sr. Service Analyst provides advanced system-level support of multi-user clinical and financial applications, and expert technical support through direct contact with end users. The Senior Service Analyst will also lead projects working closely with other Analysts (both in applications and technical services) to document support requirements, develop new scripts, and train other service desk analysts. Requires advanced knowledge of several systems, applications and technology. Must also be able to deliver excellent customer service requiring strong communication skills to ensure a high percentage of problem resolution and customer satisfaction. Works with outside departments to understand end user support requirements, educate and train on current applications. Works with other members of the Information Systems staff, clinical departments and other WHS personnel to accomplish the goals established by the IS Service Desk.

Required Minimum Education:

High school diploma Required or equivalent Required Associate’s Degree in computer science Preferred or related field Preferred Bachelor’s Degree in computer science Preferred or related field Preferred Five years equivalent work experience in lieu of education will be considered.

Required Minimum Experience:

Minimum 7 years work experience in an applications or technical role. Required Must have experience working with end-users, whether one-on-one in a project or support role. Required Experience in planning, implementing, testing, and training others through projects. Required Experience should include providing application/technical support, development/upgrades, and maintenance, with a proven ability to design and trouble shoot solutions. Required Experience in process improvement projects.

Preferred Required Minimum Skills:

Proficiency is required in either: Clinical/Financial applications functionality and programming skills (as evidenced by formal training, or certification, and experience), basic knowledge of database technologies (SQL, Access etc.), proficient in web/portal technologies Network knowledge (certified in Cisco preferred); Server skills (as evidenced by certifications in Microsoft, Novell, Linux, etc); Desktop/peripherals (including operating systems, utilities, Microsoft Office Products, etc as evidenced by training and certifications). Process improvement skills (e.g. Six Sigma training and/or certification). Strong verbal communication, customer service, and presentation skills (training and certifications desirable). Project Management skills including practical usage of Microsoft Project. Must have good team building skills. Remote Eligible