Principal Technical Process Architect Position Available In Essex, Massachusetts
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Job Description
Job Listing ID:
4296648
Job Title:
Principal Technical Process Architect Application Deadline:
Open Until Filled
Job Location:
Salem
Date Posted:
06/21/2025
Hours Worked Per Week:
Not Provided Shift:
Not Provided Duration of Job:
Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)
Job Summary:
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role At Lumen, our mantra is simple: Automate everything, all the time. We’re transforming how technology is provisioned, optimized, and delivered, with a relentless focus on eliminating inefficiencies and delivering seamless user experiences. As we migrate our telecom operations to a Network as a Service (NaaS) model, we’re looking for a Business Process Architect who is part engineer, part process optimizer, and all about the details. The Opportunity We’re seeking a unicorn-a rare talent who thrives at the intersection of process design, automation, and system engineering. You’ll own the discovery, mapping, and optimization of intricate processes, ensuring they’re primed for automation using cutting-edge tools and technologies. From conceptualizing detailed workflows to collaborating with technical teams for implementation, you’ll play a pivotal role in driving efficiency and innovation across our operations. Location This role is designated as a fully remote position within the United States.
The Main Responsibilities Process Analysis & Design:
Map, document, and analyze current processes with an obsessive eye for detail. Design future-state workflows optimized for automation and exceptional user experiences.
Automation Enablement:
Push for more automation at every opportunity, identifying areas for continuous improvement. Collaborate with teams to streamline human interventions, ensuring a frictionless user experience.
Orchestration & Integration:
Define and model processes for automated orchestration using tools like Temporal. Integrate human task management systems, such as ServiceNow, into automated workflows.
Technology Understanding:
Work closely with engineers and developers to align process designs with system capabilities. Stay informed about cutting-edge technologies, especially in telecom and NaaS domains, to drive innovative solutions.
Tools Mastery:
Use modern process modeling tools like Miro, Lucidchart to create clear, actionable visualizations. Design project-based workflows for ServiceNow and milestone-based flows for platforms like OneVizion for custom builds and tailored solutions.
Stakeholder Collaboration:
Partner with cross-functional teams, including engineering, operations, and product, to ensure alignment on goals and execution. Partner with UX and design teams to ensure flows support an amazing customer and operator experience. What We Look For in a
Candidate Experience & Expertise:
5+ years in business process architecture, process engineering, or a related role, preferably in telecom or technology sectors. Proven experience with automation-focused tools and technologies, such as Temporal, ServiceNow, or similar platforms. Strong background in process modeling with tools like Miro, Lucidchart, or equivalent.
Technical Skills:
Deep understanding of system design and the abilit…
Job Classification:
Computer Occupations, All Other Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation
Salary:
Not Provided Job Requirements
Experience Required:
See Job Summary
Education Required:
None
Minimum Age:
N/A Gender:
N/A
