Sr. Technical Engineer Position Available In Norfolk, Massachusetts

Sr. Technical Engineer
Location
Wellesley, Massachusetts, United States Category
Engineering and Technology Job Id
2503646 Digital Solutions Job Type
Full-time
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At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Nuvolo, now part of Trane Technologies’ Digital Solutions, is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work – enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise.
As Nuvolo’s Sr. Technical Engineer, you will be responsible for using your ServiceNow knowledge and programming abilities to (1) Answer product/feature questions; (2) Coach, Train, and Provide guidance to Customers, Partners, and coworkers; (3) Resolve Customer & Partner issues, and (4) Solution Design, Develop & Implement Enhancement requests.
Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE

DARE TO CARE!

• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Learn more about our benefits here!

Where is the work:
This position is remote.
What you will do: Troubleshooting complex technical systems and Writing, Testing and Debugging code (50%)
Communicating with Clients on daily basis (20%)
Documenting Client interactions, code/configuration changes, next steps (10%)
Continually learning (10%): ServiceNow/Nuvolo products & features, and
Customers’ implementations of Nuvolo
Mentoring & Coaching Jr Technical Engineers (10%)
What you will bring:
Exceptional Customer Service and Interpersonal Skills
5+ years working as a ServiceNow Developer/Implementation Specialist, or
5+ years working as a ServiceNow Admin/Developer
5+ years relevant experience

• writing and debugging code in an object-oriented language (JavaScript, Java, C#) in any full-stack web development framework
  Comprehensive understanding of
  Change Management (ITSM/ITIL)
  ServiceNow’s CMDB Architecture
  Diagnosing Performance Issues in ServiceNow
  ServiceNow Best Practices – Scripting, Technical, etc.

ServiceNow Certifications:

Certified System Admin (CSA),
Certified Application Developer (CAD), and
Certified Implementation Specialist (CIS-x)
Experience configuring bi-directional integrations, REST/SOAP methods/resources
Comprehensive Knowledge and Experience in solutioning, writing, testing, and debugging code/processes for Business/Scoped Application Development, including:
SN Core Platform Implementation & Setup
Client-side Scripting – Client Scripts, UI Policies and UI Policy Actions; GlideForm & GlideUser APIs,
Server-side Scripting – Business Rules, Script Includes, Script Actions, Scheduled Jobs, etc; GlideRecord, GlideSystem, & GlideDateTime APIs.
Table/Form/List Configuration and Customizations,
Business Rules, Client Scripts, UI Policies/UI Policy Actions, UI Actions, View Rules, Style Rules, ACLs (Access Control Lists), Data Policies, Notifications
Securing Applications against Unauthorized Users/access from other Applications
Users, Roles, Groups, ACLs, Domain Separation
Application Access settings/Web-service access settings
Importing Data
Data Sources, Loading Data, Transform Maps, Field Mapping/Scripting, Transforming Data, Coalescing
Inbound/Outbound Email & Notifications, Inbound Email Actions, Notification Email Scripts, Templates
Application Properties, Categories, Strategy
Automated Test Framework, Test, Variables, Suites, and Scheduling
Inbound/Outbound Integrations, REST/SOAP, REST API Explorer, API Request/Response and Security, CORS rules
Service Portal design and configuration
UI Builder design and configuration
Domain Separation
Flow Designer and Graphical Workflow Editor
Scheduled Jobs, Events, Script Actions
Dictionary Entries, Dictionary Entry Overrides, and Attributes
Field Reference Qualifiers, Dynamic Filter Options
Script Includes, Extension points, Ajax Extension
UI Pages/UI Macros
Jelly Scripting for UI Pages/UI Macros

XML, HTML, CSS

SN Service Request Catalogs, Request Items and Request Workflow approvals

Compensation:

Annual base compensation: $130,000-$140,000

Additional Compensation:

Total compensation for this role also will include an incentive plan.

Disclaimer:

This “range” could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.