Application Engineer Position Available In Cumberland, Maine

Application Engineer at Sun Life Financial (U.S.) Services Company, Inc. in Portland, Maine, United States Job Description Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

We are seeking a skilled Application Support Engineer to join our team at Sun Life’s U.S. Group, Enrollment, and Claims business areas. This role is critical in maintaining and enhancing our suite of applications, ensuring smooth operations and excellent customer satisfaction.

Key Responsibilities:

Provide comprehensive support for application maintenance and enhancement activities
Manage and resolve application tickets, system defects, and enhancement requests
Assist in major incident resolution and release management
Facilitate communication between business users and IT teams
Conduct system health checks and manage support ticket queues
Participate in project transitions, disaster recovery events, and release management activities
Develop temporary workarounds for business users when needed
Contribute to process improvement initiatives and regulatory compliance efforts

Ideal Candidate Profile:

BS/BA degree or equivalent experience
3+ years of progressive experience in an analyst role or business role using web/client server applications
Strong communication, customer service, analytical, and problem-solving skills
Ability to work effectively with partners across different time zones and locations
Self-motivated with excellent workload management and prioritization skills
Proficiency in communicating with both technical and non-technical stakeholders
Experience with benefit administration platforms, preferably Workday
Familiarity with AWS application logs, claims processing, and APIs
Knowledge of Microsoft SQL or XML is a plus

Additional Requirements:

Willingness to participate in an on-call rotation program for critical application support
Ability to manage tasks associated with project transitions and release management
Strong understanding of business processes and functional knowledge in the insurance industry Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! Life is brighter when you work at Sun Life Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account A flexible work environment with a friendly, caring, collaborative and inclusive culture Great Place to Work Certified in Canada and the U.S. Named as a “Top 10” employer by the Boston Globe’s “Top Places to Work” two years running All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary Range:

$78,200 – $117,300 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience,… For full info follow application link. Sun Life Financial is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. Sun Life Financial is committed to building a diverse and inclusive company culture. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter – for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.