Genesys Developer || Charlotte, NC or Detroit, MI || onsite interview Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Genesys Developer role based in Charlotte, NC or Detroit, MI involves designing, developing, deploying, and supporting IVR and Web Messaging systems. Applicants must have a BS/MS in Computer Science or related field and experience with Genesys Cloud CX Architect tool. Collaborating with IT teams and creating testing plans are key responsibilities.
Job Description
Genesys Developer || Charlotte, NC or Detroit, MI || onsite interview
Job Title:
Genesys Developer
Location:
The resource is expected to follow a hybrid model reporting to the Charlotte, NC or Detroit, MI office 3 days/week.
Interview Process:
onsite panel interview & then Zoom
Job Description:
Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.
Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
Work collaborative with other IT teams such as Middleware and Salesforce engineering.
Responsible for working with agile team to create, write, and execute testing plans
Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues.
Qualifications and Education Requirements:
Required BS/MS in Computer Science, Engineering, or related subject
Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
91001743
Position Id:
8648568
