MAC Engineer Position Available In Mecklenburg, North Carolina

MAC Engineer Charlotte, NC Hybrid 3 Days in 2 Days Remote 12-36 Month Contract Description Mac Systems Engineer accountable for Office M365 endpoint client design and build. The resource is responsible for M365 clients design, build process, packaging methodology, deployment and update mechanisms. The role requires extensive technical capabilities as well as the ability to work with a team of technical professionals in a high paced environment. – The Mac Engineer will be responsible for engineering and supporting Mac productivity and collaboration tools within an enterprise environment prioritizing high security and stability. The role involves managing Mac applications using configuration management tools and collaborating with Product Management, Windows Engineering, and Mac Engineering teams throughout the product lifecycle. Day to day activities require the Mac Engineer to work closely with cross-functional teams to design and develop user-friendly experiences for Mac users, regardless of their current Mac usage. We are looking for a candidate who possesses effective communication and collaboration skills to work between all teams as well as being able to work with executives for addressing issues promptly. Productivity and Collaboration tools include, but are not limited to:

• Microsoft Teams
• Microsoft M365 Office Outlook/Exchange
• Microsoft OneDrive
• Microsoft Skype The candidate for the Mac Engineer role must be comfortable with:
• Comparing macOS applications and features against Windows
• Creating application configurations and customizations with management tools via scripting (shell, python, swift, golang) and profiles
• Creating and providing application inventory and policy controls via management tools such as: Workspace ONE, Jamf, Munki, InTune, etc.
• Documentation of configurations, troubleshooting, user and technical support content
• Providing user support: sync issues, account setup, meeting issues, documentation, FAQs
• Troubleshooting with vendor, internal teams, and users including executives
• Performing network captures and analyzing data with tools such as: Charles Proxy, Wireshark, tcpdump
• Supporting stable testing and rollout processes with approvals and documentation
• Collecting and evaluating logs Experience Level Entry Level