Mac Engineer Productivity & Collaboration Tools Position Available In Mecklenburg, North Carolina

•Candidates must be able to work on W2, no C2C at this time•

Hybrid Work Schedule:

3 days onsite

Location:

Charlotte, NC We are seeking a skilled Mac Engineer to join our enterprise IT team, focusing on engineering and supporting Mac productivity and collaboration tools in a high-security, high-stability environment. This role is ideal for someone who thrives in cross-functional settings and is passionate about delivering seamless, user-friendly experiences for Mac users across the organization.

Top Skills:

Comparing macOS applications and features against Windows Creating application configurations and customizations with management tools via scripting (shell, python, swift, golang) and profiles Creating and providing application inventory and policy controls via management tools such as: Workspace ONE, Jamf, Munki, InTune, etc. Documentation of configurations, troubleshooting, user and technical support content Providing user support: sync issues, account setup, meeting issues, documentation, FAQs Troubleshooting with vendor, internal teams, and users including executives Performing network captures and analyzing data with tools such as: Charles Proxy, Wireshark, tcpdump Supporting stable testing and rollout processes with approvals and documentationCollecting and evaluating logs

Key Responsibilities:

Engineer and support Mac productivity and collaboration tools across the enterprise. Manage Mac applications using configuration management tools. Collaborate with Product Management, Windows Engineering, and Mac Engineering teams throughout the product lifecycle. Design and develop intuitive user experiences for Mac users, regardless of their current Mac proficiency. Communicate effectively with technical teams and executives to resolve issues promptly.