Principal Technical Process Architect Position Available In Albany, New York

Job Order Number:

DG0193236

Job Title:

Principal Technical Process Architect

Company:

Lumen Location:

Albany, NY

Salary:

Education:

Information Not Provided

Experience:

Information Not Provided

Hours:

Duration:

Full Time, Regular

Shift:

Description:

• About Lumen
• Lumen connects the world.

We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

• The Role
• At Lumen, our mantra is simple: Automate everything, all the time.

We’re transforming how technology is provisioned, optimized, and delivered, with a relentless focus on eliminating inefficiencies and delivering seamless user experiences. As we migrate our telecom operations to a Network as a Service (NaaS) model, we’re looking for a Business Process Architect who is part engineer, part process optimizer, and all about the details.

• The Opportunity
• We’re seeking a unicorn-a rare talent who thrives at the intersection of process design, automation, and system engineering.

You’ll own the discovery, mapping, and optimization of intricate processes, ensuring they’re primed for automation using cutting-edge tools and technologies. From conceptualizing detailed workflows to collaborating with technical teams for implementation, you’ll play a pivotal role in driving efficiency and innovation across our operations.

• Location
• This role is designated as a fully remote position within the United States.
• The Main Responsibilities
• + •

Process Analysis & Design:

• + Map, document, and analyze current processes with an obsessive eye for detail.+ Design future-state workflows optimized for automation and exceptional user experiences.+

• Automation Enablement:

• + Push for more automation at every opportunity, identifying areas for continuous improvement.+ Collaborate with teams to streamline human interventions, ensuring a frictionless user experience.+

• Orchestration & Integration:

• + Define and model processes for automated orchestration using tools like Temporal.+ Integrate human task management systems, such as ServiceNow, into automated workflows.+

• Technology Understanding:

• + Work closely with engineers and developers to align process designs with system capabilities.+ Stay informed about cutting-edge technologies, especially in telecom and NaaS domains, to drive innovative solutions.+

• Tools Mastery:

• + Use modern process modeling tools like Miro, Lucidchart to create clear, actionable visualizations.+ Design project-based workflows for ServiceNow and milestone-based flows for platforms like OneVizion for custom builds and tailored solutions.+

• Stakeholder Collaboration:

• + Partner with cross-functional teams, including engineering, operations, and product, to ensure alignment on goals and execution.+ Partner with UX and design teams to ensure flows support an amazing customer and operator experience.
• What We Look For in a Candidate

• Experience & Expertise:

• + 5+ years in business process architecture, process engineering, or a related role, preferably in telecom or technology sectors.+ Proven experience with automation-focused tools and technologies, such as Temporal, ServiceNow, or similar platforms.+ Strong background in process modeling with tools like Miro, Lucidchart, or equivalent.

• Technical Skills:

• + Deep understanding of system design and the ability to collaborate with technical teams.+ Familiarity with modern automation frameworks, APIs, and integration methods.

• Mindset & Personality:

• + Insatiable appetite for detail; thrives in complexity.+ Passion for innovation, process optimization, and pushing the boundaries of automation.+ Strong problem-solving skills with a relentless focus on results.

• Education:

• + Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field (or equivalent experience).
• Compensation
• This information reflects the anticipated base salary range for this position based on c