IVR Developer Position Available In Dauphin, Pennsylvania

IVR Developer
3889
Harrisburg, Pennsylvania
Development
Hourly
Job Description
Overview
GDC IT Solutions is currently seeking an IVR Developer to join the Contact Center Platform team in a hybrid capacity. This position requires at least one day per week on-site in Harrisburg, PA, with flexibility to work in-office up to five days per week as needed. Candidates must be Pennsylvania residents and able to provide occasional 24/7 support.
Position Overview
As an IVR Developer, you will be responsible for developing and supporting interactive voice response applications using the Concentrix platform, integrating telephony solutions with contact center technologies, and contributing to all phases of the software development life cycle. You’ll play a key role in maintaining and enhancing mission-critical applications, ensuring performance and reliability in a dynamic hybrid work environment.
Responsibilities
Develop and maintain IVR applications using Concentrix platforms, including Intervoice Development Studio and Interaction Composer
Integrate telephony systems with other contact center products
Write, test, and debug code using ECMAScript or JavaScript and C#/VB.NET for ancillary applications
Design, build, and maintain scalable and efficient code solutions from specifications
Execute unit and functional tests to ensure code quality and application stability
Document code changes and technical designs clearly and thoroughly
Participate in code reviews and broader technical reviews to ensure high-quality output
Collaborate with Senior Developers on task estimation, solution design, and prototyping
Provide support for production systems, including troubleshooting, incident resolution, and patches
Participate in the on-call support rotation for 24/7 production system support
Follow established software development methodologies and coding standards
Minimum Qualifications
Bachelor’s Degree in Information Technology, MIS, Engineering, or related field (or equivalent experience)
At least 3 years of programming experience
Experience developing IVR applications and working with telephony systems
Proficiency in programming languages including Java EE, JavaScript, and SQL
Familiarity with SOAP, REST, and API management
Experience with SDLC methodologies and software engineering best practices
Understanding of both relational and NoSQL databases
Strong written and verbal communication skills
Preferred Experience
Hands-on experience with the Concentrix IVR platform and Intervoice Development Studio
Experience developing mainframe applications
Familiarity with C#/VB.NET in the context of enterprise applications
ground in developing or maintaining high-performing Java EE applications
Prior involvement in risk identification, mitigation strategies, and code repository management

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to . Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.