Technical Architect – ServiceNow Position Available In Montgomery, Pennsylvania

Job Description:

Since 1989, SHI International Corp. has helped organizationschange the world through technology. We’ve grown every year since,and today we’re proud to be a $14 billion global provider of ITsolutions and services. Over 17,000 organizations worldwide rely onSHI’s concierge approach to help them solve what’s next. But theheartbeat of SHI is our employees – all 6,000 of them. If you joinour team, you’ll enjoy:

• Our commitment to diversity, as thelargest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind toyou and your family.
• World-class facilities and the technologyyou need to thrive – in our offices or yours. ResponsibilitiesInclude, but are not limited to:
• Establish and maintain strongclient relationships, effectively communicating technical solutionsand recommendations
• Lead workshops to guide clients throughsolution design and implementation processes
• Collaborate withclients and internal teams to design comprehensive solutions usingthe ServiceNow platform
• Provide technical support and guidance tothe development team, ensuring high-quality delivery and adherenceto best practices
• Troubleshoot complex issues on the ServiceNowplatform, identifying root causes and implementing effectivesolutions
• Offer strategic recommendations that align with clientneeds and business objectives
• Engage in story grooming sessions,refining requirements, and acceptance criteria in collaborationwith stakeholders
• Conduct platform application assessments and

CMDB/CSDM

assessments Qualifications

• 5 years of experienceimplementing, configuring, and customizing ServiceNow
• 5 years ofexperience with common web technologies and networking (e.g. XML,HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• Bachelors Degree orequivalent experience
• ServiceNow Implementation and Assessmentexperience in two or more applications preferred.
• Additionalexperience in IT or Software Asset Management
• Industry-leadingknowledge of the ITAM and Software lifecycle Required Skills
• Certifications in three or more ServiceNow areas are stronglyrecommended
• Proven ability to lead workshops and guide clientsthrough solution design processes
• Strong client-facing skills,with the ability to communicate technical concepts to non-technicalstakeholders
• Experience troubleshooting complex issues andimplementing effective solutions on the ServiceNow platform
• Ability to make informed recommendations and decisions on solutionsthat align with best practices and client needs
• Experience withstory grooming and collaborating with stakeholders to refinerequirements.
• Detailed knowledge of ITIL methodologies, ITarchitecture, JavaScript, and web software design principles
• Experience with common web technologies and networking (XML, HTML,AJAX, CSS, HTTP, TCP/IP)
• Directory service integration experience(Active Directory, LDAP).
• Knowledge of Single Sign-on methods(token, SAML 1.1, SAML 2.0) and Web Services integrations (SOAP,REST) Certifications Required
• ServiceNow CIS, CTA, and CADcertifications preferred Unique Requirements
• It is expected thatthis role will require frequent travel both nationally andinternationally (Max 30%)
• Extended hours are required to completesome special projects