ServiceNow architect Position Available In Philadelphia, Pennsylvania

ServiceNow architect

Position :

ServiceNow Architect (Fulltime)

Location :

Philadelphia, PA (Onsite)
Job Description

ITSM:

Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow.

ITOM :

Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration).

CMDB Management:

Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.

Integration :

Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems.
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP.

App Engine :

Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
CTAs/ ServiceNow Certified Candidates Preferred
Roles & Responsibilities

Requirements Gathering and Process Mapping:

Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.

Solution and Architecture Design:

Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams
Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules

Implementation:

Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
Ensure delivery aligns with defined architecture and standards.
Provide oversight on ServiceNow configuration, customization, and integrations.
Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
Reporting & Dashboards
Design custom and out-of-the-box performance analytics, reports, and dashboards

Knowledge & Mentorship:

Guide and mentor development teams, BA teams, and platform administrators.
Create knowledge artifacts and reusable design templates.
Stay updated with new ServiceNow releases and ensure roadmap alignment.

Pre Sales & Solutioning:

Support the pre-sales team with solutioning and effort estimation.
Provide product demos and support proof of concepts as required
Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap.
Rahul Bharati
Sr. Consultant (Recruitment Wing) | Consulting & Technology ||

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Dice Id:

91097129

Position Id:

8678737