ServiceNow TSOM, TSM & TNI Architect Position Available In Philadelphia, Pennsylvania

ServiceNow

TSOM, TSM & TNI

Architect

Role:

ServiceNow

TSOM, TSM & TNI

Architect Location:

Philadelphia, PA

Type:

Fulltime Job Description
Must Have Technical/Functional Skills
ServiceNow TSM Architect plays a crucial role in designing, implementing, and optimizing ServiceNow solutions specifically within the domain of Telecommunications Service Management (TSM).

TSOM :

Experience in multiple End-to-End implementations of TSOM module. This role requires expertise in ServiceNow’s capabilities, particularly the TSOM module, and a deep understanding of telecommunications network technologies and operational processes.
Integrate ServiceNow with existing systems: Architect and build integrations between ServiceNow and other enterprise systems prevalent in the telecom industry, such as OSS/BSS, CRM, NMS, and cloud platforms

ITSM:

Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow

CMDB Management:

Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

Integration :

Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python,

Xpath, SNMP App Engine :

Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
CTAs/ ServiceNow Certified Candidates Preferred
Roles & Responsibilities

Requirements Gathering and Process Mapping:

Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
Understand business needs and map them to ServiceNow capabilities, ensuring
streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

91137892

Position Id:

8682497