Principal Solutions Architect – Observability Position Available In Washington, Pennsylvania

Job Description:

Elastic, the Search AI Company, enables everyone to find theanswers they need in real time, using all their data, at scale —unleashing the potential of businesses and people. The ElasticSearch AI Platform, used by more than 50% of the Fortune 500,brings together the precision of search and the intelligence of AIto enable everyone to accelerate the results that matter. By takingadvantage of all structured and unstructured data — securing andprotecting private information more effectively — Elastic’scomplete, cloud-based solutions for search, security, andobservability help organizations deliver on the promise of AI. Asan Observability Specialist Solutions Architect at Elastic, youwill play a pivotal role in shaping how customers leverage ElasticsObservability solutions to achieve their business goals. You willact as a trusted advisor and technical authority, working closelywith sales teams, customers, and partners to design and implementinnovative observability solutions built on Elastic andOpenTelemetry standards. A successful Solutions Architect is deeplycurious, continually learning, and driven to challenge the statusquo. This role provides an opportunity to make a meaningful impactby helping customers solve observability problems, enablingcustomers to harness the full power of Elastic Observability, andcontributing to Elastic’s growth in this space What You Will BeDoing

• Serving as the technical lead and trusted advisor tocustomers, partners, and internal stakeholders for ElasticObservability solutions with a focus on infrastructure monitoring(metrics), application monitoring (tracing), and logging.
• Providing thought leadership and championing the evolution ofOpenTelemetry with Elastic customers and inside the CNCFOpenTelemetry community.
• Collaborating with sales and customerteams to understand customer challenges, goals, and environments,and designing tailored observability solutions.
• Guiding customersin adopting observability standards to ensure compatibility andsuccess with Elastic’s solutions.
• Helping customers architect forhigh-fidelity observability at scale.
• Leading technicaldiscussions and demonstrations, showcasing Elastic’s Observabilityand GenAI capabilities.
• Developing proof-of-concept solutionsthat highlight the value and impact of Elastic’s Observabilityofferings for customer use cases.
• Developing instructionalobservability workshops for the field and customers.
• Creating andnurturing relationships with key decision-makers and technicalleaders within customer organizations.
• Driving best practices forobservability architecture, deployment, and operations with a focuson scale, performance, and cost efficiency.
• Contributing to theevolution of Elastic’s Observability products, providing feedbackfrom the field to Product and Engineering teams.
• RepresentingElastic at conferences, webinars, and industry events as a subjectmatter expert on Observability and OpenTelemetry.
• Building andmaintaining technical documentation and resources to supportenablement efforts.
• Developing and maintaining deep expertise inElastic’s Observability solutions and OpenTelemetry standards,staying current with industry trends and advancements.
• A lightunderstanding of the cybersecurity ecosystem and the role securitysolutions play in modern DevSecOps What You Bring
• Deep expertisein OpenTelemetry, including significant contributions to itsdevelopment or ecosystem.
• A track record of success in atechnical presales/consulting role—enough experience selling andimplementing technology to earn your customer’s trust.
• Experiencebuilding PoCs, inclusive of the technical skills required todevelop exemplary custom services and stage typical supportinginfrastructure, like Kubernetes, Kafka, Postgres across bothself-managed and hosted environments.
• An ideal candidate willhave some practitioner experience using observability products as aSRE or developer.
• Experience designing and presenting technicalsolutions related to Observability, OpenTelemetry, or AItechnologies in a pre-sales or consulting capacity.
• Ademonstrable ability to articulate and sell the benefits of modernplatforms, software, and technologies.
• A real passion for beingcurious and a continuous learner. You are someone that invests inyourself as much as you invest in your professional relationships.
• A history of successful customer relations where you developed anunderstanding of what made a difference, and devised architecturesthat helped meet a goal, tackle a problem, or outpace competitors.
• An ability to influence. Have you more than once convinced a teamyou worked for, of an idea, technology, or architectural pattern?
• The ability to inspire groups, both large and small.
• Awillingness to travel 30% within the region, as well asoccasionally internationally