Staff Cloud Engineer Genesys Position Available In Davidson, Tennessee

Staff Cloud Engineer Genesys
Work from Home
Nashville, TN, United States
schedule Full-time • Work From Home

Information Technology Job ID:

3302097
Description
Introduction
Do you have the career opportunities as a Genesys Cloud Engineer you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation’s leading provider of healthcare services, HCA Healthcare.
Benefits
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits

Note:

Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as a Genesys Cloud Engineer where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications
As a member of the IT and Service team at Parallon you’ll be working with the customer to design, develop, and test customized solutions within the Genesys Cloud CX platform. You will play an important role in our planned migration from disparate premise-based contact solutions to Genesys Cloud. We expect you to have both breadth and depth of technical knowledge and experience architecting and developing intelligent and efficient contact center solutions. Your communication style must be adaptable, thoughtful, and empathetic not only with the customer but with all cross functional partners. You’ll work closely with business and IT teams and their leaders, user interface SMEs, product owners, and consulting partners to deliver and maintain solutions based on customers experience priorities.
The goal of the role is to build a world-class Genesys Cloud solution that will drive both improved customer experience and cost savings.
In this role you will:
Work with technical teams and business partners to provide insight into the design, development and implementation of Genesys Cloud CX capabilities
Provide day-to-day maintenance of Genesys Cloud CX that may involve the following: troubleshooting, flow changes both as a result of identified issues and new requirements.
Work with Product and Business Analysts, Scrum masters to help drive user story creation for the development and deployment of new functions
Present and demonstrate proposed solutions as required
Demonstrate flexibility to adjust working hours to match customer and team expectations

Qualifications:

Strong experience with Genesys Cloud CX across all channels: Voice, SMS, Chat
Genesys Developer Certification
Have completed at least one Genesys Cloud conversion project
Understanding of Rest APIs, Postman, and JSON
Experience using monitoring tools and alerting methods
Strong troubleshooting skills involving Genesys and adjunct systems
In depth understanding of bots across channels including how to use operational diagnostics to tune and improve
Familiarity with the following is a plus:
Python and Machine Learning frameworks
CTI Adaptors and associated APIs
Telephony Integration
Genesys Cloud Outbound, WFE and Quality Management functions
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to for our Genesys Cloud Engineer opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and !
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.